Mandatory information about my setup:
Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: 2.5.4
PHP version: 5
MySQL version: (unknown)
Host: Hostgator
Akeeba Backup version: com_akeeba-3.5.0-pro.zip
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.
Description of my issue:
Hello,
I recently updated Akeeba backup to the latest free version. After doing this the install panel said the follwoing errors:
Install path does not exist
The first thing I noticed was that the Akeeba icon had been removed from the Site Control panel.
After installing this update something else happened. I use K2 and the JCE Editor for K2. I also use jce_advlink_k2_2.1.zip with JCE so I can create links etc in my K2 items. Since installing the latest update the Ajax dialogue box does not display the tools any more. It only shows the spinning circle.
I have since uninstalled and reinstalled Akeeba, JCE and jce_advlink_k2_2.1.zip but the issue with the dialogue box is still there. Now when I uninstall Akeeba I get this message:
Cannot find XML setup file
Can't uninstall. Please remove manually
Manifest file invalid or not found.
I have since subscribed to Akeeba Pro and this hasn't resolved the issue. I thought I would subscribe because I like your plugins but something has gone wrong with this latest backup and my site is not working smoothly as it did before this backup.
Can you please look into this for me as I rely on your good work for backing up my Joomla websites :)
Many thanks,
Neil.
[email protected]
0061 3 9789 8563
Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: 2.5.4
PHP version: 5
MySQL version: (unknown)
Host: Hostgator
Akeeba Backup version: com_akeeba-3.5.0-pro.zip
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.
Description of my issue:
Hello,
I recently updated Akeeba backup to the latest free version. After doing this the install panel said the follwoing errors:
Install path does not exist
The first thing I noticed was that the Akeeba icon had been removed from the Site Control panel.
After installing this update something else happened. I use K2 and the JCE Editor for K2. I also use jce_advlink_k2_2.1.zip with JCE so I can create links etc in my K2 items. Since installing the latest update the Ajax dialogue box does not display the tools any more. It only shows the spinning circle.
I have since uninstalled and reinstalled Akeeba, JCE and jce_advlink_k2_2.1.zip but the issue with the dialogue box is still there. Now when I uninstall Akeeba I get this message:
Cannot find XML setup file
Can't uninstall. Please remove manually
Manifest file invalid or not found.
I have since subscribed to Akeeba Pro and this hasn't resolved the issue. I thought I would subscribe because I like your plugins but something has gone wrong with this latest backup and my site is not working smoothly as it did before this backup.
Can you please look into this for me as I rely on your good work for backing up my Joomla websites :)
Many thanks,
Neil.
[email protected]
0061 3 9789 8563
