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Akeeba Backup for Joomla!

#12291 update failure - custom iunstall routine failure

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Tuesday, 15 May 2012 05:31 CDT

Monday, 14 May 2012 22:24 CDT

user34725
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: 1.7.3
PHP version: 3.4.9MySQL version: 5.5.21-55
Host: (optional, but it helps us help you)
Akeeba Backup version: (3.4.3
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: live update to 3.5.0 returns an error: Component Install: Custom install routine failure. Tried downloading zip and manual installtion resturns same result. See attached. Akeeba menu item from backend 'component' menu is now missing.

Monday, 14 May 2012 22:59 CDT

user34725
reinstalled version 3.4.3 successfully and attempted to try the live update. Same result; Component Install: Custom install routine failure

Monday, 14 May 2012 23:00 CDT

user34725
Akeeba version: 3.4.3 Pro

Tuesday, 15 May 2012 01:34 CDT

nicholas
You have tried to install Akeeba Backup 3.5.x on Joomla! 1.5, 1.6 or 1.7. This is not possible. Akeeba Backup 3.5.x only supports Joomla! 2.5 as clearly stated in our release announcement.

Joomla! 1.5 users will still be supported for using Akeeba Backup 3.4.3 on their sites until August 2012. After that point, the Joomla! project itself will completely stop supporting Joomla! 1.5. This means that Joomla! 1.5 will become vulnerable, end-of-life software which should not be used on live sites. The Joomla! project has announced its plans for Joomla! 1.5's end-of-life back in January 2011 when Joomla! 1.6 was released.

Similarly, we have ceased support for Joomla! 1.6 since September 2011 and ceased support for Joomla! 1.7 since March 2012, that is as soon as these platforms were deemed end-of-life. Also note that Joomla! 1.5.0-1.5.25, 1.6.x and 1.7.x all have very grave security vulnerabilities. There are instructions out there which allow any monkey with a computer to hack sites based on those ancient Joomla! releases in 5 minutes or less. If you still have a live site with a vulnerable version of Joomla!, upgrade as soon as possible. If you want to continue using a vulnerable version of Joomla! at your own risk you may use one of the unsupported versions of our components mentioned in our version compatibility page: https://www.akeebabackup.com/compatibility.html

Side note: Joomla! 1.5 is no longer the most used Joomla! version, at least among Akeeba Backup users. The vast majority of our support tickets over the last two months and a half have been about Joomla! 2.5 sites. Prior to Joomla! 2.5's release, about 60% of the tickets were about Joomla! 1.5. This means that everyone is scrambling to upgrade their sites. One more reason not to let Akeeba Backup fall behind to satisfy the ever-shrinking minority of users who are still using Joomla! 1.5.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 15 May 2012 02:32 CDT

user34725
Thanks Nicholas, appreciate your response

Tuesday, 15 May 2012 02:33 CDT

nicholas
You're welcome, Alan!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 15 May 2012 04:12 CDT

user34725
I reinstalled 3.4.3 and all looked good. I"ve since logged off and then back into the backend only to see no Akeeba menu item under components? any idea?

Tuesday, 15 May 2012 05:31 CDT

nicholas
Ah, that's a known Joomla! bug. More info halfway through this page: https://www.akeebabackup.com/documentation/troubleshooter/abinstallation.html under "Joomla! 1.6/1.7/2.5 installation problems".

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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