Support

Akeeba Backup for Joomla!

#12272 Backup with Webcron not possible - Error 403

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Monday, 14 May 2012 12:33 CDT

Saturday, 12 May 2012 19:00 CDT

marbix
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.4
PHP version: 5.3
MySQL version: 5.1.58
Host: www.gymnasium-riedberg.de
Akeeba Backup version: 3.5.a2 (2012-05-10)
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hello Nicholas,

I have problems to do my backups automatically with webcron. I get an error 403 as seen below:

HTTP/1.1 403 Forbidden
Date: Sat, 12 May 2012 23:42:45 GMT
Server: Apache/2.2.21
X-Powered-By: PHP/5.3.10
...

The secret key and all properties are OK.
When I'm doing a backup manually at the backend, everything is working fine! Is that a similar problem as described in the other support tickets, or do we need another fix to solve this problem?

Thank you for your response!

Greetings,

Michael

P.S.: I cannot attach a log file, it was not generated because of the error 403
Edited by marbix on 2012-05-12 19:03 CDT

Sunday, 13 May 2012 04:22 CDT

nicholas
That 403 error seems to be coming from your web server, long before Akeeba Backup has the chance to handle the request. Can you try accessing the URL from your browser? What is the result?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 13 May 2012 15:01 CDT

marbix
Hello Nicholas!

Thank you for your fast reply. Accessing the URL from my browser also brings an error 403. So I was looking up per FTP on the webspace at the com_akeeba folder and I found the solution. The backup-folder was missing (I don't know why)! Perhaps the matter is an uncompletly installation. So I decided to uninstall the alpha-version first and to do a new installation of the stable version.
Now everything is working. I'll better wait for the new 3.5.x stable version, because your backup software is essential for our site. Many people are doing changes on the webpages, so the chances for problems are also growing up.
I'm very glad that you are developing such an amazing and great software and like to thank you for that!

Greetings,

Michael

Monday, 14 May 2012 03:07 CDT

nicholas
There is no backup folder in the new release. The file which handles that is components/com_akeeba/controllers/backup.php. I will have a look at it to make sure that it doesn't cause any problems.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 14 May 2012 03:12 CDT

nicholas
OK, I tested it again right now. The only way to get the "403 Access denied" message is entering the wrong secret key in the URL, or mistyping the key query parameter. There was no partial installation or bug in this case, just a plain old typo :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 14 May 2012 06:59 CDT

marbix
Hello!

According to ticket 12277: secret key, query parameters and so on have been OK, but I'm using SEF components. But now I'm looking forward to the new stable version cooming soon. After testing, I'll give you a feedback. I'll also close this ticket, when it's positive.

Thanks for your help,


Michael

Monday, 14 May 2012 07:02 CDT

nicholas
Michael, you may also try the dev release. Most likely it will be identical to the stable release (it's only pending the final testing). I'd appreciate it if you could, too, confirm that it works.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 14 May 2012 07:50 CDT

marbix
It works! Good work, Nicholas! The only thing is, that this version wants me to give in the Download-ID, but that is already done..

Greetings,

Michael

Monday, 14 May 2012 07:50 CDT

nicholas
I will have to take a look at the Download ID issue. Thank you for the feedback on the front-end backup feature!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 14 May 2012 12:32 CDT

marbix
With the new stable version 3.5.0 everything is working fine. Thank you for your nice support!

Greetings,

Michael

Monday, 14 May 2012 12:33 CDT

nicholas
You're welcome, Michael!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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