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Akeeba Backup for Joomla!

#12261 Cannot access Joomla 2.5.4 admin page after Akeeba update

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Akeeba Backup version
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Latest post by nicholas on Saturday, 12 May 2012 11:00 CDT

Friday, 11 May 2012 13:16 CDT

mediapix
Description of my issue: I am having the exact issue that someone else posted with this topic. I am running Joomla 2.5.4 and I was upgrading Akeeba Backup Pro to Version: 3.5.a2. I get error 403 - An error has occurred. You are not authorized to view this resource. Then I try to log back in to the Admin Panel and it's completely white.

I saw someone else having the same problem on the support tickets so I renamed administrator/modules/mod_akadmin by appending _001 so that I can log back into administrative side. What is the next step so that I can install this correctly?

Thank you.

Friday, 11 May 2012 13:33 CDT

nicholas
The error is caused by Joomla! not copying all necessary files when performing the upgrade. Just download Akeeba Backup 3.5.a2 and install it on top of your existing installation. That should fix those issues.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 12 May 2012 09:33 CDT

mediapix
Thank you. What I had to do is leave my folder com_akeeba in the administrator folder renamed with the _001 so that I can log into the back end of Joomla or else I just get the white screen. I went to Extension Manager. I came here to this site downloaded the akeeba backup package, then while logged into the Joomla Control Panel I FTP'd to my site to rename the folder back to com_akeeba. Uploaded the Akeeba Package in Extension Manager and it worked great. Thank you for your help.

Saturday, 12 May 2012 09:35 CDT

nicholas
Yes, that's correct. In the meantime I found what the problem is with the module and will fix it in the next release of Akeeba Backup.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 12 May 2012 10:57 CDT

mediapix
Great Nicholas... thank you! Your customer service is awesome, by the way!

Saturday, 12 May 2012 11:00 CDT

nicholas
You're welcome, Theresa! Thank you for your kind words :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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