Akeeba Backup for Joomla!

Friday, 11 May 2012 07:14 CDT

lucylyn

Hi

This morning I tried to install the 3.5.a2 professional update. During the process my computer just froze. After I got a white screen with 500 error server.

I am now NOT able to login into the backend of my website so I can seem to resolve this issue. Please HELP!

Friday, 11 May 2012 08:22 CDT

nicholas

Hi,

Please refer to the "The installation / update broke my site!" section of our documentation page on installation. Essentially you have to delete or rename the administrator/modules/mod_akadmin directory and reinstall the component without previously uninstalling it.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 11 May 2012 08:35 CDT

lucylyn

Hi Nicholas

Thank you for your reply. According to your documentation I need to remove certain files however none of these are present. The only files ther are:
administrator/modules/mod_akadmin/

mod_akadmin.php
mod_akadmin.xml

Should I remove these?

Thanks

Friday, 11 May 2012 09:32 CDT

lucylyn

Hi Nicholas

I decided to delete the administrator/modules/mod_akadmin/ folder and this let me have access to the backend again.

I then went to your site to get the latest version of Akeeba but noticed that 3.5.a2 was a "testing" version. I had only tried to upgrade in the first place because I received an email and did not know it was a testing version. I decided to install the previous 3.4.3(Stable) version instead.

I did this and then tried to backup my website. However I get the following error:

The backup operation has been halted because an error was detected.
The last error message was:

AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:

Please click the 'View Log' button on the toolbar to view the Akeeba Backup log file for further information.

I have gone through each of the steps in the troubleshooting wizard but it keeps crashing.

Friday, 11 May 2012 09:36 CDT

nicholas

You should not downgrade Akeeba Backup versions, it doesn't work. If you really want to do that, you have to do some preparation. Remove the following directories:
- administrator/components/com_akeeba and its contents, except the administrator/components/com_akeeba/backup folder.
- components/com_akeeba and its contents
- administrator/modules/mod_akadmin and its contents
- plugins/system/srp and its contents
- plugins/system/akeebaupdatecheck and its contents
Then please re-install Akeeba Backup Professional 3.4.3. This should keep your settings and your backups and successfully downgrade you to 3.4.3.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 11 May 2012 09:41 CDT

lucylyn

Sorry forgot to attach log. Attached now.

Friday, 11 May 2012 09:46 CDT

nicholas

See above. You have leftover files from 3.5.x which cause this issue.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 11 May 2012 09:46 CDT

lucylyn

Hi Nicholas

Thank you for your reply. This is a live site so would you advise I do as you said above or is it OK to use 3.5.a2 version?

Friday, 11 May 2012 09:48 CDT

nicholas

No, no. I actually wrote:

Then please re-install Akeeba Backup Professional 3.4.3

I'd rather you used the stable release on your live (production) site :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 11 May 2012 10:52 CDT

lucylyn

Hi Nicholas

Thanks for everything, I now have 3.4.3 installed and working. The reason I ran into problems was that I received several emails notifying me "To install the update" and I clicked the link without realising it was an Alpha version.

Is it possible to

Only be notified of Stable Releases or

Turn off notifications

I have Akeeba Backup Professional installed on several of my client websites. I only recently purchased the Pro version. I intend to install it on all my client websites in the coming weeks. This will mean I get lots of emails so would prefer to turn this off in most cases any only have it activated on my own website so I can be notified of updates.

I will always check in future to see if its Stable. Had to learn the hard way!

Thanks
Lucylyn

Friday, 11 May 2012 11:16 CDT

nicholas

Of course it is! There is such a feature in the Component Parameters of Akeeba Backup. You can read the documentation about the "Minimum release stability for update notifications" option.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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