Support

Akeeba Backup for Joomla!

#12233 Cannot access Joomla 2.5.4 admin page after Akeeba update

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Friday, 11 May 2012 06:33 CDT

user61797
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.4
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: 3.5.a1

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
I CAN NO LONGER LOGIN INTO MY ADMIN PAGE!!!!!!!!!!!!
THIS HAPPENED JUST AFTER I ATTEMPTED TO UPDATE TO THE NEW AKEEBABACKUP VERSION 3.5.a1.

nicholas
Akeeba Staff
Manager
First things first, DO NOT SHOUT WHEN ASKING FOR SUPPORT. JUST LIKE IN REAL LIFE, WHEN YOU SHOUT AT THE PERSON WHO'S TRYING TO HELP YOU, THE ONLY THING YOU ACHIEVE IS ENERVATING SAID PERSON AND MAKING HIM LESS WILLING TO PUT EFFORT INTO HELPING YOU. See how all caps have a detrimental effect in communication?

Second thing, as very clearly and very prominently stated in our release announcement and download page:
Alpha (testing) releases have undergone minimal testing and are not suitable for use on production sites. We strongly advise you to install on a development site first and report any bugs you may find. Bugs not reported can not be fixed. Thank you in advance for your feedback.

Apparently you installed it on a live site against our advice. One more reason not to shout at me.

Now, I have no idea what "I can no longer log in" means. There are at least 5 different issues, of which only one may be related to Akeeba Backup. I mean, do you see the login page? Does it throw an error about a wrong username/password? Does it simply reload without logging you in? Does it log you in but all you get is a blank page or a page reading 500 Internal Server Error? Does it log you in and the menu is deactivated and nothing displays? You see, what you said can mean many different things. Furthermore, you forgot to give me the critical information of PHP version, so I am basically making a wild guess and will try helping you with the problem I guess you have, which is not necessarily the problem you do have.

All of the following steps are mandatory. Start by clearing your browser's cache. Then clear its cookies. Quit the browser (close all windows on Windows or Linux; if you're on a Mac use CMD-Q). Restart the browser and retry logging in. If you still can't log in at all, please provide me with the PHP version and explain what is going on so that I don't have to guess and actually be able to help you.

If after doing the above you get a blank page when logging in, use your FTP programme to rename the administrator/modules/mod_akadmin/akadmin.php to akadmin.php.bak and reload the page. It should now log you in. Re-download Akeeba Backup 3.5.a1 and re-install it.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user61797
My apologies Nicholas for the caps. Thank you for the quick response. I ultimately decided to remove the 3.5.a1 via my file manager and uploaded the last version. It actually produced the same problem and then I renamed the akadmin.php file and was able to go into the backend admin area. I appreciate your time and help.

nicholas
Akeeba Staff
Manager
I have been able to replicate this issue. Actually, it is not caused by Akeeba Backup, but by a partial upgrade. When I tried installing the package again on top of the (paritally) installed version it worked just fine. Can you please confirm that solution?

If this doesn't work, please tell me which version of PHP you are using and the previously installed version of Akeeba Backup so that I can try to replicate the issue you have and solve it.

Thank you in advance!!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user61797
Nicholas,
Here is the info you requested. I did not try to reinstall 3.5.a1 but have 3.4.3 installed on www.mightykicksfranchise.net
PHP version 5.2.17
MySQL version 5.5.21-55
Joomla 2.5.4
Thank you!
-Kevin

nicholas
Akeeba Staff
Manager
Thank you for your feedback! That's the configuration of one of my test servers, so I can rule out the Joomla!, PHP and MySQL version having anything to do with it. This pretty much narrows down this problem to a known issue with Joomla!, intermittently not copying some files when upgrading extensions. For what is worth, installing the same version, the same extension package a second time makes everything work. My only problem is that I can't replicate this issue reliably on a local server so that I can debug it and figure out why Joomla! does that :(

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!