Support

Akeeba Backup for Joomla!

#12232 Update to akeeba backup 3.5.1a

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by kbouchafaa on Thursday, 10 May 2012 07:52 CDT

Wednesday, 09 May 2012 21:37 CDT

kbouchafaa
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: (2.5 latest)
PHP version: (5.3.10)
MySQL version: (5.5.21-55)
Host: (hostgator)
Akeeba Backup version: (Akeeba Backup Professional 3.4.3)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.
Got this when updating to 3.5.a1

Description of my issue:
AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error

Thursday, 10 May 2012 01:15 CDT

nicholas
Go to Extensions, Plugins Manager, find the "System - System Restore Points" plugin and disable it. Re-download Akeeba Backup and install it on your site.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 10 May 2012 06:33 CDT

kbouchafaa
i did exactly what you have said.
i got this update found see attached image.
When i click on the update found got this:

403 - An error has occurred.

You are not authorised to view this resource.

Return to Control Panel

Thursday, 10 May 2012 07:15 CDT

nicholas
If you mean something like my attached screenshot, it's a known issue. I didn't have time to fix it. It seems to be just a cosmetic issue, though.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 10 May 2012 07:27 CDT

kbouchafaa
I mean like the screen attached

like the above in my attached image in the previous ticket
update.png

Thursday, 10 May 2012 07:30 CDT

nicholas
But in your screenshot I don't see any error message? You show me how your page is before clicking to the Live Update button (the "UPDATE FOUND" button). What happens afterwards? Do you see something like the screenshot I attached in my previous reply or something different?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 10 May 2012 07:31 CDT

kbouchafaa
when clicked on update
i got this error
please see image

Thursday, 10 May 2012 07:33 CDT

kbouchafaa
this is after reinstalling and followed your instructions.
still have that update found

Thursday, 10 May 2012 07:36 CDT

nicholas
Please try installing the latest dev release. After clicking on the UPDATE FOUND button it should not throw an error. However do not upgrade until I release version 3.5.a3 in a few days.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 10 May 2012 07:43 CDT

kbouchafaa
ok.Did
Thank you

Thursday, 10 May 2012 07:43 CDT

nicholas
Just a confirmation: right now the live update page does display without an error, right?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 10 May 2012 07:47 CDT

kbouchafaa
yes now everything is ok

see screen shot

Thursday, 10 May 2012 07:49 CDT

nicholas
Excellent! Thank you for your feedback :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 10 May 2012 07:52 CDT

kbouchafaa
no worries.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!