Support

Akeeba Backup for Joomla!

#12138 Akeeba control panel goes to Post-Installation configuration

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Monday, 30 April 2012 10:55 CDT

gulam
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? No
Joomla! version: 1.5.26
PHP version: 5.2.8
MySQL version: 5.0.95
Host: (optional, but it helps us help you)
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: Hi, on 2 of my sites, whenever I go to akeeba backup, it takes me directly to Post Installation Configuration and when I select enable system restore points or enable automatic akeeba backup update emails and click on apply these preferences, it just stays there only. When I select run configuration wizard, it goes to the wizard.

Can you please advice what could be wrong.

Gulam

nicholas
Akeeba Staff
Manager
Hello Gulam,

This sounds like a cached redirection in your browser. Don't worry, it happens all the time. Log out from your site, clear your browser's cache and cookies storage, quite the browser, restart it and then log back in to your site and go to Akeeba Backup. It should now display the component's control panel page.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

gulam
Hi Nicholas,

Thanks for your usual prompt response.

I had suspected this and tried to clear the cache/cookies. In fact I tried another PC, with firefox cleared the cache, it didn't work. Tried IE, cleared the cache and tried but same problem.

Gulam

nicholas
Akeeba Staff
Manager
The other possibility is that something is stuck in the database. Can you try uninstalling and reinstalling Akeeba Backup? Please note that by uninstalling Akeeba Backup will lose your settings and the backups in the default backup output directory (administrator/components/com_akeeba/backup) will be deleted.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!