Support

Akeeba Backup for Joomla!

#12135 AJAX ERROR

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Thursday, 31 May 2012 18:00 CDT

user55684
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? YES
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? YES
Joomla! version: (latest)
PHP version: (strato latest)
MySQL version: (strato latest)
Host: (strato)
Akeeba Backup version: (latest)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hey guys,

i got a backup creation problem. it always was working fine on same domain at the same hoster. but now it always breaks at 72%. its always an other file in progress when the error occours. Space is enough free for this backup, site got just 16Mb.

hope we can fix this soon.

AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:
Internal Server Error


thankyou so much and best regards from germany

nicholas
Akeeba Staff
Manager
This sounds like a max file size issue or a CPU usage issue. Let's try the following setting in Akeeba Backup's Configuration page:
- Find the Archiver Engine parameter and click the Configure button to the right of the drop-down. In the open which opens below please set the Part Size for Split Archives to 5Mb.
- In the bottom part of the configuration page set the following:
-- Minimum execution time: 1 second
-- Maximum execution time: 3 seconds
-- Runtime bias: 50%

If that doesn't work, try this:
-- Minimum execution time: 5 seconds
-- Maximum execution time: 3 seconds (yes, max is less than min, it's not a typo)
-- Runtime bias: 50%

If all else fails, please ZIP and attach your new log file. Thank you!

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user55684
Thanks for your fast reply. but both options doesnt work.
the log is attached

thanks :-)

nicholas
Akeeba Staff
Manager
I see that the backup stops at an arbitrary point while backing up files. This only means one of the following:
- The backup file grows over a certain threshold. We have worked around it with the part size and I see that this is not the problem in this case.
- Running out of disk space. You said that you have enough disk space, but I'm almost sure this not the case. After a failed backup, when you go back to the Akeeba Backup Control Panel there should be some extra log lines written to the log. In your case they are not written, which means that there is not enough disk space (it's the only reason for those lines to never be written). Please check this.
- If you do have enough disk space, the other remaining problem is using too much CPU. We've already tried a conservative setting. An even more conservative setting would be:
- Minimum execution time: 7 seconds
- Maximum execution time: 2 seconds
- Runtime bias: 50%
This will make the backup excruciatingly slow. If that still fails, I am 100% sure that you have a disk space issue. If your hosting control panel insists that you have enough disk space, please contact your host.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!