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Akeeba Backup for Joomla!

#12086 cron stopped + lost pro features

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Thursday, 26 April 2012 09:33 CDT

Wednesday, 25 April 2012 08:31 CDT

user60232
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: 2.5.4
PHP version: 5.2.17
MySQL version: 5.5.19-55
Host: HostGator
Akeeba Backup version: 3.4.3 (2012-03-21)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Two issues
1. cron backup was working fine, stopped (when upgraded to J2.5.4?) log attached
2. upgraded AkeebaBackup from 3.4.2 to 3.4.3 (to see if that helped #1) and lost Pro features. My BackupPro subscription is good until Mar 2013.

Wednesday, 25 April 2012 08:33 CDT

nicholas
I believe you accidentally upgraded to 3.4.3 Core instead of 3.4.3 Professional, or that the Joomla! extensions installer screwed up some files (yes, it does it sometimes). The solution should be rather simple: download the Akeeba Backup Professional 3.4.3 installation package (make sure that -pro is part of the filename) and install it on your site, without uninstalling Akeeba Backup. That should do the trick.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 25 April 2012 08:53 CDT

user60232
I believe you accidentally upgraded to 3.4.3 Core instead of 3.4.3 Professional

Sorry, I must be missing something.
I am logged in to my subscribed account.
I go to Download | Akeeba Backup, under 3.4.3(Stable) - all I see is 'Akeeba Backup Core', 'Quick Start Guide' and 'Documentation in PDF format'
I do not see any 'Akeeba Backup Professional 3.4.3 installation package '

Wednesday, 25 April 2012 08:55 CDT

nicholas
Try logging out and back in, then go back to that page. The Professional version is the first item at the top of the page. Direct link: https://www.akeebabackup.com/download/akeeba-backup/akeeba-backup-3-4-3/com_akeeba-3-4-3-pro-zip.raw

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 25 April 2012 09:06 CDT

user60232
Try logging out and back in
Yup, that worked. Thanks.
Now I will see if my cron issue is fixed ;-)

Wednesday, 25 April 2012 09:25 CDT

nicholas
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 25 April 2012 10:07 CDT

user60232
Backend (interactive) backup works fine.
Cron cli, fails, log attached.

Wednesday, 25 April 2012 11:16 CDT

user60232
Frontend backup fails also. Log attached.

Wednesday, 25 April 2012 12:14 CDT

nicholas
Let's try a workaround. In the Akeeba Backup Configuration page please use the following settings:
- Minimum execution time: 5 seconds
- Maximum execution time: 3 seconds (yes, max is less than min, not a typo)
- Runtime bias: 50%
and retry backing up. If that fails, please ZIP and attach the new backup log file.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 25 April 2012 16:29 CDT

user60232
No luck. Log attached.

Thursday, 26 April 2012 02:36 CDT

nicholas
Your CRON daemon seems to have a time limit of somewhere between 105 and 110 seconds. This means that if a CRON job runs for longer than that (the backup does!) it will halt the backup process. It appears that the only workaround in this case is to either ask your host to increase that limit for your account, or use the third party service webcron.org to automate your backups.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 26 April 2012 09:32 CDT

user60232
Works with webcron.org.

Thanks.

Great product, great support!

Thursday, 26 April 2012 09:33 CDT

nicholas
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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