Support

Akeeba Backup 3.4.3 is not supposed to run on Joomla! 1.7.0. Furthermore, we are no longer supporting Joomla! 1.7.x since March.

That said, there are a couple things you should note with the site transfer wizard. In the FTP directory you should enter whatever you see in Filezilla when you have navigated into the site's root. Please note that the site's root may be different than the FTP root. Usually it's a directory named public_html, httpdocs, htdocs, www or something like that. Navigate into that directory and then copy the path. Don't just connect to the server. Educated guess: the directory you should use is /htdocs (I guess based on the fullnfilesystem path given to you by your host, which is NOT what you should ever, ever put in the FTP directory field). Please follow the instructions in the documentation to the letter and you can not go wrong. Do not skip any steps. If a step was not necessary, I would have not put it in the documentation.

you are still not in your site's root. There are three folders there. We can assume that logs is not the right one. One of the others ought to be. I certainly can't know. Remember, I'm not the one who set up your hosting account :)

Moreover, make sure the URL to the site is correct. If you upload a file in the FTP directory you specify, it should be available on the site you specify in the URL. If these don't match, no way it will work, obviously.

If that's too complicated for you, back up your site, move the backup to the new server along with kickstart.php and restore it there. It's that simple, really.

Hi Jennifer,

Yes, I get a lot of posts in this ticket system and replying to them at 1 a.m. on an iPad doesn't help a lot :)

I am sure that you are doing something wrong. I am certain that either the directory is wrong, or the URL to your site does not correspond to that directory. First make sure that you are using the same hostname, username, password and connection method (FTP, SFTP or FTPS) in both Akeeba Backup and FileZilla. If you connect using a different account in each one of them you will never get to the bottom of it. Before continuing, please triple check and then check again that both connection information are exactly the same.

Create a small text file called text.txt on your local machine with this text in it:

TEST

After connecting to your site with Filezilla, upload that text file to the site's root. Let's say that your domain name is http://www.example.com. Try entering the URL http://www.example.com/test.txt in your browser's address bar and hit the ENTER key. Do you see the word "TEST" and nothing but that? If not, you are not in the web root and you have to ask your host how to connect to your site's root. If you do see that word, copy the path you see above the right-hand directory list of FileZilla into the Site Transfer Wizard's FTP directory box. Then, make sure you enter the correct URL to your site (e.g. http://www.example.com), without any typos, in the Site's URL box.

I told you to use the Kickstart method as it sounded like you were in a hurry, my local time was 0:46 a.m. and I would have to go to bed. I was trying to give you a viable alternative to transferring your site.

Please note that even if you can't get the Site Transfer Wizard to work, there are at least four alternative to transferring your site without downloading anything to your local computer. I presented them last Saturday in Joomla! Days Netherlands. They can be found in the last slides of my presentation. The slides are here: http://akeeba.info/abjd12nl

I don't see how me trying to give you a viable alternative to a pressing problem constitutes a reason for refund? Besides, the Site Transfer Wizard is merely one of the features in the Pro version and the least useful I might add. Transferring your backups to external storage is infinitely more useful. Furthermore, backups stored in Amazon S3 will now be able to be downloaded from S3 to the server by Kickstart Professional, a new product which will be made available exclusively to AKEEBAPRO and AKEEBADELUXE subscribers today. If you want a refund, please say so before I release that product which could really solve your site transferring problems much more swiftly than using the Site Transfer Wizard.