Support

Akeeba Backup for Joomla!

#12068 Output directory is not writable - Save button missing

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Wednesday, 25 April 2012 03:40 CDT

user62595
Mandatory information about my setup: I run a website which uses Akeeba for the backup. I was silly and didn't configure the backup location before the routine backup automatically carried itself out

Have I read the related troubleshooter articles above before posting (which pages?)? Yes, none related.
Have I searched the tickets before posting? Yes, none related.
Have I read the documentation before posting (which pages?)? Yes, nothing related.
Joomla! version: 1.7
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it. I am afraid I can't get to the logs due to the error, please find screenshot attached though

The front end of the website is working fine, unfortunatley the backend I can't access when I try and go to the administrator console. All I see is the akeeba logo which also says 'backup required'. All I can do on the page is click on that, so when I do click on it - It takes me to a yellow box which says the following;

Akeeba Backup can not take a backup of your site because the output directory is not writable. Please follow the instructions below to fix this issue.

In order to fix this issue, please go to the Configuration Page and set the Output Directory to [DEFAULT_OUTPUT] (all caps, including the brackets). If this still doesn't work, please take a look at our troubleshooting instructions

When I click on 'Configuration Page' I see the screen shot that I have attached. I can input my configs but cannot see the save button. Obviously without the save button I cannot get any further.

Your help would be very much appreciated, and in advance - Thank you!



Description of my issue:

nicholas
Akeeba Staff
Manager
Your problem is unrelated to Akeeba Backup. It's Joomla!'s session overflowing or a Joomla! ACL issue. First try clearing your browser's cache and cookie storage (<-- extremely important, we are trying to reset your Joomla! session which is defined by a cookie), quit your browser, start it again and retry logging in. If you still get the same issue, please consult our troubleshooting page which describes the nature and the solution of this issue.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user62595
Hello,

I have tried this on several machines within the organisation I work at and at home but unfortunatley no avail. This will obviously rule out cookies and cache being to blame for the issue.

Is there anything I can do to bypass the configuration screen so I can get into the back end and disable the backup temporarily until I can find a solution.

Oliver.

user62595
Another question, is there anyway I can change administrator files on the FTP storage so that it bypasses it when I go to the administrator route?

nicholas
Akeeba Staff
Manager
Please note that Akeeba Backup IS NOT the source of your problem. The only reason you came here is because the only thing you see in Joomla!'s backend control panel page is the Akeeba Backup icon. This happens because (stupidly enough, as it turns out) my icon module is the only Joomla! administrator module which does not rely on ACL to control whether it is displayed or not. This means that whenever you kill your site's ACL settings, you end up here because all you see is my module. The fact that you only see my module is a consequence of you somehow screwing up the ACLs, not the cause of it.

Please note that I can only provide support for my own software. I already gave you a link to the troubleshooting page which will allow you to fix your ACL issues (because that's what it is). If you don't want to read it and follow these instructions, there is nothing more I can do for you, I am afraid :(

Alternatively, you can always restore your site from a backup. The backups are stored, by default, in administrator/components/com_akeeba/backup.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user62595
I haven't paid for support to be spoken to like that..... I will be contacting paypal demanding a refund. I am not saying your software is causing the issue so don't be all protective of your software - I am saying I am unable to use your software efficiently and need help getting to a stage where your software is working for me. I have basically paid for someone (aka you) to write to me with a rude manner and arrogance. Your software isn't the best thing in the world so get down off your high horse. You have been no help at all to me and have just robbed me of my subscription charges. I am sure paypal will help me out!

nicholas
Akeeba Staff
Manager
You are wrong about that. I am not being protective. And I am not being arrogant. I just know what the problem is. Have you paused to think WHY I wrote that troubleshooting page, even though the problem described has nothing to do with my software? It's because I had already fixed it on another 20 sites. Since then, I have applied the same solution to another 30 sites. It's hard to imagine that 50 sites had this issue, several dozens of thousands of sites run my software and it's only YOUR site that was affected by a mysterious bug nobody else has encountered. Statistically speaking you are wrong.

I will tell you what. I am giving a refund right away. I have NEVER forced anyone to pay me a single cent in my entire life and I don't enjoy being accused. Take your bloody money back. It's not like 10 bucks will make any difference, you know. The only reason I ask for 10$ for support is because I want to put a small barrier, trying to get the bulk of nonsense questions filed by freeloaders out of my ticket system. Now, if you want me to fix this issue on your site, please send me an email with your site's FTP information and URL and I will fix it. If the problem was caused by my software you will get a lifetime AKEEBADELUXE subscription, worth 85 Euros plus VAT per year. If, however, I am right and my software is irrelevant to your problem I will ask you my regular Joomla! consultancy fee which is 100 Euros plus VAT. It's the same I'd charge to anyone hiring me to offer generic Joomla! support. Does that sound fair enough?

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!