Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes 3.2. I got an AJAX Error message or my backup refuses
to start
Joomla! version: (1.5.26)
PHP version: (5.2.17)
MySQL version: (5.0.92)
Host: (Ausweb, Australia)
Akeeba Backup version: (unknown)
PHP memory limit 64M
PHP Max execution time 30secs

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
I am getting Internal 500 Server error why trying to backup my website.
AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:
Internal Server Error
I have installed akeeba pro on 3 sites on this server and 2 of them cannot complete backup, they both contain quite a few images in galleries, but aside from that they are not particularly big. www.buildingworks.co.nz and www.newcastleivf.com.au. This ticket is for www.buildingworks.co.nz. I have read the quick start user guide 3.2 referencing Internal 500 Server errors, and have tweaked my configuration file but it still fails in the very last step of the backup process. Attached is Akeeba log file and image screenshot of configuration settings.
Configuration settings:
archiver engine jpa
Data processing engine No post processing
Part size for split archives 10meg
Maximum execution time 5secs
Execution time bias 50%
but am still receiving error message.
Any clues?
Thanks, Nicola Fleming, WebCoast

Hi, the backup was attempted less than an hour before opening this ticket, it is probably time zones which made it appear 3-4 hours earlier. The server is in USA.
No, the email after successful backup is not turned on.
In Administer Backup Files the backup status is Failed.
No, the backup does not reach past 75%. I tried again this morning (see attached log) and it reaches about 73% before internal 500 server error is received.
Regards, Nicola

Awesome! I changed the configuration to those values and the backup completed successfully.
Thanks :-)

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.