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Akeeba Backup for Joomla!

#11999 Failed to process file

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Monday, 16 April 2012 09:40 CDT

Sunday, 15 April 2012 21:20 CDT

user24957
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (2.5.4)
PHP version: (5.2.1)
MySQL version: ()
Host: (vps)
Akeeba Backup version: (pro 3.4.3)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Failing to upload to SYNCBackup
Have tried on J1.5 and 2.5
file sizes attempted from 1 meg - 20meg.

Thank you
Ben

Monday, 16 April 2012 02:27 CDT

nicholas
There seems to be a firewall on your server which prevents you from connecting to SYNCbackup over FTP. Please ask your host to open port 21 for the IP belonging to the SYNCbackup domain you are connecting to so that Akeeba Backup can connect to SYNCbackup.

If that doesn't work, try disabling the "Use FTP over SSL" option and make sure the "Use passive mode" option is enabled in your configuration.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 16 April 2012 09:38 CDT

user24957
Thanks Nicholas!
yes I had configserver firewall installed on top of the standard apache firewall.
Whilst port 21 was enabled in IPV4 it wasn't on IPv6
Opened up in IPv6 and functions perfectly now :)

Thankyou
Great product!!!
Ben

Monday, 16 April 2012 09:40 CDT

nicholas
I'm glad it's fixed now and thank you for your kind words :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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