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Akeeba Backup for Joomla!

#11994 AJAX Loading Error

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Sunday, 15 April 2012 06:16 CDT

user62134
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: Joomla! 2.5.2 Stable
PHP version: 5.3.8
MySQL version: 5.1.60-log
Host: www.df.eu
Akeeba Backup version: Core 3.4.3

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hello,

I get always this error:

AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:
Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [no address given] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

nicholas
Akeeba Staff
Manager
Let's try a workaround. In the configuration page, use these settings:
- Minimum execution time: 1 second
- Maximum execution time: 7 seconds
- Runtime bias: 60%

If that doesn't work, try these:
- Minimum execution time: 5 seconds
- Maximum execution time: 3 seconds (yes, max is less than min)
- Runtime bias: 75%

If it still doesn't work, please ZIP and attach your new log file.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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