Akeeba Backup for Joomla!

Monday, 19 March 2012 14:05 CDT

Logickske

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes (automate your backup)
Joomla! version: (1.5.24)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (pro (latest)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I have installed the Akeeba Pro component, next I configured it and linked it to my Box.net account..
I activated the CRON -script (wich works fine) but the backup isn't made succesful and isn't visible in my Box.net folder

In attachment you can find the LOG file

Thank you in advance

Monday, 19 March 2012 15:37 CDT

nicholas

Your real problem is that the backup never completes. The very first thing to try is following these instructions: https://www.akeebabackup.com/documentation/troubleshooter/abbackup.html Please double check your free space.

If that doesn't help, I can see that the CRON backup fails at around 135 seconds into the backup. If you can run a backup from the back-end and only the CRON backup fails, please contact your host and ask them to lift any timeout or CPU usage limits for your CRON jobs.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 20 March 2012 06:54 CDT

Logickske

Test reply

Tuesday, 20 March 2012 07:10 CDT

Logickske

test

Tuesday, 20 March 2012 07:13 CDT

Logickske

Ok

1. I have created a new box.net account (free one) with 5 Gb of space. There aren't any files stored on that for now so enough free space --> CHECK

2. I can run the Back-up in the back-end perfectly..

3. I did run the wizard

4. I've contacted my host and there is not realy a solution to lift any timeout or CPU usage limits for your CRON jobs.

Hope you can find the problem so I can configurate all my websites..

Kind regards

Gerrit Lefebure

Tuesday, 20 March 2012 07:25 CDT

nicholas

Thank you for your email with the log file. I think I know what is going on. You have your backup in one very big (~380Mb) file. Even though Box.net doesn't clearly specify an upload limit, I suspect that they don't allow very big files to be uploaded, just like Dropbox. Let's try a workaround.

Go to Akeeba Backup's Configuration page and click on the Configure... button next to the Archive Engine. Set the Part size for split archives to 5Mb. Retry backing up. You should now see about 70 files with the same name and extensions of .zip, .z01, .z02 etc being uploaded. If that works, try increasing the part size for split archives until you find the maximum value where the backup doesn't fail any more. I would try the following values: 10Mb, 20Mb, 50Mb, 75Mb, 100Mb, 150Mb, 200Mb, 250Mb, 300Mb.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 21 March 2012 11:56 CDT

Logickske

Hi,

Splitting up the back-up file seems to solve the problem..

Now I can see that the free disk space (on host) is reducing a lot.. Is it possible that there is still stored some back-up files on my host? (temporary files maybe?)

I don't want any back-up files on the host space.. only on the box.net space.. What do I have to do?

Thank you in advance

Kind regards

Gerrit

Wednesday, 21 March 2012 11:59 CDT

nicholas

Hello Gerrit,

There was a bug regarding box.net. See our release announcement:

The Box.net integration would copy the backup archive to the administrator directory and not delete it. Professional subscribers using the box.net integration are kindly requested to check their administrator directory for the existence of leftover backup archives due to this bug and remove them

I believe this is what's going on with your site.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 21 March 2012 12:15 CDT

Logickske

When I check the administrator file I do not find any back-up files... Where are they stored normally?

Administrator/backups?

administrator/components/com_akeeba/backup?

Wednesday, 21 March 2012 12:25 CDT

nicholas

If you are affected by this bug, you will see the old backup files in administrator. Otherwise, your backups are stored in your backup output directory, by default administrator/components/com_akeeba/backup. If there are such files in there, you can remove them. Then you can use the delete after upload option in the Box.net configuration to have Akeeba Backup automatically remove the backup files from your server once it uploads them to box.net.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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