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Akeeba Backup for Joomla!

#11621 AJAX Loading Error

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Tuesday, 20 March 2012 02:46 CDT

user59545
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

The backup operation has been halted because an error was detected.
The last error message was:
AJAX Loading Error
HTTP Status: 0 (error)
Internal status: error
XHR ReadyState: 0
Raw server response:
Please click the 'View Log' button on the toolbar to view the Akeeba Backup log file for further information.
We strongly recommend going through the step-by-step instructions in our troubleshooting wizard to easily resolve this issue yourself. If this doesn't help, please do not hesitate to ask for support in our support forum. Do note that you need an active subscription to request assistance through the forum. If Akeeba Backup Professional was installed on your site by a third party -e.g. your web developer- please do not contact AkeebaBackup.com for support. Instead, contact the person who installed the software on your site and request assistance to solve this issue. If you do post to our forum, please remember to ZIP and attach your backup log file in your post so that we can help you faster.


nicholas
Akeeba Staff
Manager
Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user59545

nicholas
Akeeba Staff
Manager
You seem to have one huge table (#__hwdvidslogs_views). Your host kills the backup process while we're backing up that table, most likely because you go over your CPU usage quota. You can always try excluding this table's contents from the backup by going to Akeeba Backup's Database Table Exclusion page, finding that table and clicking on the second icon from the left next to it.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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