Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? YES
Have I searched the tickets before posting? YES - links included for related
Have I read the documentation before posting (which pages?)? YES
Joomla! version: 2.5.1
PHP version: 5.2.17
MySQL version: 5.0.77
Host: Danhost.dk
Akeeba Backup version: 3.4.2 pro

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

In previous version of Akeeba Backup I had to hardcode the ip address to www.dropbox.com and dl-web.dropbox.com into the file administrator/components/com_akeeba/akeeba/plugins/engines/proc/dropbox.php - as you have succesfully directed in ticket #8819: Not connecting to Dropbox

In this new version af Akeeba Backup the Authorisation – Step 1 fails/just shows a blank screen. I found this ticket #11508: Nothing showing with Dropbox Authentication - Step 1 which kinda have the same issue.

If I enable debuging the authentication popup window has this text:
Fatal error: Cannot access empty property in /home/ddss/public_html/administrator/components/com_akeeba/akeeba/plugins/utils/dropbox.php on line 837

I have found some ip adresses to get whitelisted at my host - as they dont allow access through thier firewall unless approved at ip address level - by the dropbox.php in last post of #8819.

Changing the code as instructed in #8819 (before upgrading to 3.4.2) an error that the token was invaild.

Now in 3.4.2 nothing works against Dropbox :( And I need this to work at this hostingcompany.

Please advise.

I would be pleased with an solution, where I again have to hardcode one or more files with whitelisted ip addresses - if this is the workaround at my host.
The seems not to be any willingness at my hosting company to change firewall to make it possible to approve anything but ip adresses.

Regards,

Michael

Hi Nicholas,

Thanks for your quick respons - as always :)

I hear you - and will try again to talk to them (on Monday).

But to be clear - won't they have to update their whitelist manually as the ip changes?

And would it be enough to just get the ips for www.dropbox.com or should more (sub)domains be included?

Hi again,

ok - thanks for claring this up for me.

AND it enough just to add ips for www.dropbox.com?
Previously I also needed ips for dl-web.dropbox.com and they changes alot :)

Regards,

Michael

Hi Nicholas,

Thanks again.

I will do so.

Post back in a couples of days with the result :)

Regards,

Michael

Hi again,

My hosting company complied and are now doing (on future requests) like you described :)

But also according to my host the ips are opened in the firewall and Authorisation – Step 1 still fails. Activating debugging, the windows writes:
Fatal error: Cannot access empty property in /home/ddss/public_html/administrator/components/com_akeeba/akeeba/plugins/utils/dropbox.php on line 837

Where to look then?

//Taxviper

Will test tonight and return :)

Thanks so far.

//Taxviper

Hi again,

installed Akeeba Backup Professional svn1293 (2012-03-21) and tried to run Authorisation – Step 1.

It failed again - samme message with debugging turned on:
Fatal error: Cannot access empty property in /home/ddss/public_html/administrator/components/com_akeeba/akeeba/plugins/utils/dropbox.php on line 837

I will tomorrow get my hosting company to confirm which ip's they have whitelisted.

I'll be back :)

//Taxviper

Hi,

i seems the support technician forgot one of the url (arrrg!!!).

Will test more again later.

//Taxviper

Hi again,

Now we are getting somewhere - testet two sites, one work all the way, one fails in post.

The first site - no more talk about this.

The second site:
PHP Version :5.2.17
DB Version :5.0.95-community
Joomla! version :1.5.25
Akeeba Backup :3.4.3 (2012-03-21)

It authenticate both step 1 and 2 without any problems.
But it fails during upload to Dropbox.
I have enclosed the log file.

Any advises?

//Taxviper

I forgot to add:
I tried two times - first times it upload the first 3 files and then lost connection, the second time it fail in the first file.

Between the to runs I reduced the archive file size from 5 mb to 3 mb.

//Michael

I've in the last couple of days tested some more.

It seems that most uploads starts, but gets interrupted after a number of files.
Some only uploads a couple of the files from the middle (eg. files 22 to 28 out of 71 files - the rest are not transferred).

The file sizes are not above 5 Mb and the number of files are between 20 and 75.

I found out that running the host command from my home, at the ip's for api-content.dropbox.com they change from run to run!

It seems that dropcom.com and api.dropbox.com are fixed - api-content.dropbox.com are not!

I guess therein lies my problem, as then only a limited number of the ip's used for api-content.dropbox.com are whitelisted.

I seem that api-content.dropbox.com are an alias for dl-balancer3-985632386-us-east1.elb.amazonaws.com - at least from my home - and it has a big number of ip's attached.

//Taxviper

Hi again,

I'm looking into change hosting company to Site5 - their VPS plans.

Do you have any knowledge of any running at their setup without any problems?

//Taxviper

Hi,

I'll see what my current hosting company will come up with - they are looking to a new solution for me.

Otherwise I'll test out Site5 and could share info with you - if so, where do you want this (PM, mail, this thread, new thread or some other form)?

Regards,

Taxviper

Hi again,

my current hosting company returned with a solution I'm willing to test.

As of now this new solution works :)

They found every net Amazon are using for AWS and found a way to add nets also to the whitelist.

So now all 152 nets published by Amazon for AWS are whitelisted (and thats al lot of ip addresses).

Lets see and hope the nets dosn't change.

Otherwise I will return with the test of Site5 as a new host.

Regards,

Michael