Support

Akeeba Backup for Joomla!

#11565 Upgrade to 3.4.2

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Tuesday, 20 March 2012 14:32 CDT

Thursday, 15 March 2012 07:10 CDT

user57603
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Thursday, 15 March 2012 07:14 CDT

user57603
I have ver 3.3.13 installed. it says that there is an update available to 3.4.2
When I click on the update icon I get a message
"You have to supply your username/password or Download ID to the component's parameters before trying to upgrade to the latest release. The upgrade button will remain disabled until you do that".
There seems to be nowhere that I can enter username/password etc. to move forward.
What am I missing ??

Thursday, 15 March 2012 07:18 CDT

nicholas
Please follow these instructions.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 15 March 2012 11:09 CDT

user57603
That resolved it !

Many thanks again for your prompt assistance.

Thursday, 15 March 2012 11:17 CDT

nicholas
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 20 March 2012 12:26 CDT

user57603
I just tried adding Admintools to another Joomla web site. the hosting company was in the process of moving our site to another server and all of the permissions were set incorrectly.
Needless to say I had problems.
the install sort of completed but now in the Components Tag It shows COM_ADMINTOOLS and all of the icons and text are not displaying correctly. We now get emails like :
PLG_ATOOLSJUPDATECHECK_EMAIL_BODY
If I try to re-install com_admintools-2.2.0-pro I get the following error message :
-1 - An error has occurred.
It was not possible to copy the selected file.

Our hosting company has now supposedly fixed the permissions problems.
Can we just un-install and start again ?

/If so how?

David

Tuesday, 20 March 2012 12:39 CDT

nicholas
This is a partial installation. Please triple check that you have enough disk space. If you do, the only thing I can tell you is to follow our installation troubleshooting instructions.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 20 March 2012 13:42 CDT

user57603

Have looked at the installation troubleshooting instructions that you identified.
They seem to mainly relate to ver 1.6
Our site has ver1.1.15 so Akeeba install should run OK according to the docs.
I cannot find a ver 1.5.15 to ver 1.5.25 upgrade patch on the Joomla web site - any suggestions ?

Tuesday, 20 March 2012 14:32 CDT

nicholas
I think you only read the first three paragraphs. The installation troubleshooting instructions cover extensions installation on Joomla! 1.5.15-1.5.25, 1.6.0 Beta 12-1.6.6, 1.7.0-1.7.5 and 2.5.0 up to and including 2.5.3, essentially each and every official Joomla! release and a few betas released over the last 3 years :)

Regarding your other question, there is no upgrade package from 1.5.15 to 1.5.25, but the solution is very simple, once you know it. Download the full Joomla! 1.5.25 installation ZIP file and extract it on your local computer. Remove the installation directory. Upload all of the remaining files and folders to your site, overwriting existing files. That's all!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!