Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? installation
Joomla! version: 1.5.25
PHP version: 5.2.17
MySQL version: 5.1.56
Host: host gator
Akeeba Backup version: 3.3.9

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I'm attempting to upgrade my Akeeba Pro Backup from 3.3.9 to 3.4.2

I have tried by using the automatic upgrade and the regular Joomla installer. Each time I get the same error message. I have attached the logs.

Thanks in advance for your support

thanks, I've done that already. i get the same response by both automatic update (with Download ID,) or by the update via the Joomla installer.

cool, i'll see if they'll up the connection time. Is there a specific threshold i should aim for?

also, if they can / won't do that can i just uninstall the current version and install the new version? Any special precaution to take when doing that other than the obvious of taking a backup first.

I've got too many sites to move everything right now so I need to make it work, if possible.

Thanks again for your help.

johnny

also, just noticed it's choking during system restore of any kind. Is there a way to turn system restore off?

Issue Solved!

I disabled System Restore and the update via Download ID ran perfectly. The update runs the System Restore fine but it seems something was going on with the SR in the previous version.

Thanks again for the support.

~johnny