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Akeeba Backup for Joomla!

#11554 Restore process stops without error messages

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Thursday, 22 March 2012 11:53 CDT

Wednesday, 14 March 2012 09:50 CDT

user59545
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: 1) I successfully backed up the site and have two files .jpa and .j01. 2)I moved the two file to a clean server with Kickstart.php 3) I started the restore process and the progress bar goes all the way until 96 or 97% and it stops completely ... I tried several times and it stops at different files

i am using Joomla 1.7 on Godaddy servers

thanks,
Younan

Wednesday, 14 March 2012 09:54 CDT

nicholas
Do you have enough disk space for the archive and its extracted contents on your account?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 14 March 2012 13:26 CDT

user59545
Yes there is no problem with disk storage

Wednesday, 14 March 2012 13:31 CDT

nicholas
In this case, the most reliable solution is to follow a workaround. Extract the backup archive locally, using Akeeba eXtract Wizard (it's a free download). Then upload all extracted files to your site. Now visit http://www.example.com/installation/index.php (where www.example.com is your domain name) and proceed with the restoration. When the restoration is over, remember to remove the installation directory and its contents using FTP.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 20 March 2012 19:59 CDT

user59545
ok, I extracted all the files on my computer and then FTPed them to the new server (new domain name) but when I try to run www.newdomain.com/installation/index.php it gets redirected to my old domain the one I am trying to backup.

thanks for all your help
Younan

Wednesday, 21 March 2012 03:31 CDT

nicholas
Have you tried renaming/removing .htaccess before uploading the files as per the instructions in our Quick Start Guide? If not, please remove or rename the .htaccess file you have uploaded.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 21 March 2012 03:31 CDT

nicholas
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 22 March 2012 09:07 CDT

user59545
Thanks for all your help

one last question. on the restored site I can not install any modules it keeps giving me a message saying "There was an error uploading this file to the server"
I check the PHP.ini and confirmed the UPload size and the temp path
I confirmed the permission of the folder from Fillzilla FTP and from Godaddy File Manager.
I don't know what else to do
thanks
Younan

Thursday, 22 March 2012 11:53 CDT

nicholas
It has to be one of those. Maybe you just have the wrong path to the temp-directory of your site? Take a look at the component installation troubleshooting instructions for step-by-step instructions to checking your tmp directory.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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