Support

Akeeba Backup for Joomla!

#11522 Akeeba backup internal server error

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Monday, 12 March 2012 07:36 CDT

Monday, 12 March 2012 07:00 CDT

depika
Hi Nichola

I have finished coding a site at my server, used akeeba backup to transfer it to the live site. So far so good. Then I wanted to take a full server backup at the live site. This time I got an internal server error. This is the first time this is happening to me. I am attaching the log file.

Thanks

Despoina

Monday, 12 March 2012 07:10 CDT

nicholas
Nothing serious, you just didn't read the documentation too carefully, but that's why we're here ;) You have a 128Mb file which you're trying to transfer to Dropbox and you get a timeout error. As per our documentation instructions, you have to set a Part Size for Split Archives in the order of 10-20Mb so that PHP doesn't time out while transferring the file(s) to Dropbox.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 12 March 2012 07:24 CDT

depika
I do this for all the other sites I backup. But I thought you said that with the new dropbox api i could have bigger files transfered to dropbox.
Sorry about this. It works fine.

Monday, 12 March 2012 07:36 CDT

nicholas
The Dropbox API allows files up to 150Mb to be transferred, but that's not the only restriction. The other restriction is the PHP timeout. It's usually set at 30 seconds. With a typical upload speed from your server to Dropbox at 1Mb/s, a part size over 25-30 Mb is bound to cause a timeout error. The only way to transfer a single, big file is to not be bound by PHP's timeout, i.e. using the command-line backup.php script.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!