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Akeeba Backup for Joomla!

#11507 Downloading the update package failed

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Sunday, 11 March 2012 03:59 CDT

Saturday, 10 March 2012 16:28 CST

user42269
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? No
Joomla! version: 2.5.2
PHP version: 5.3.9
MySQL version: (unknown)
Host: vps server
Akeeba Backup version: 3.4.2

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Hi when i go into the component it has the update found icon but when i click on it and go to update it comes up with this message
'Downloading the update package failed. Make sure that your temp-directory is writable or that you have enabled Joomla!'s FTP options in your site's Global Configuration.'
Ive searched for a solution but have yet to find one...
Any Ideas
Cheers
Chris

Sunday, 11 March 2012 03:59 CDT

nicholas
Hello Chris,

Please follow these instructions first. If that doesn't work, please try following the instructions in the error message, i.e. check that your temporary directory is writable or enable Joomla!'s FTP mode.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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