Support

Akeeba Backup for Joomla!

#11506 need help "Can't access backend after backup"

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Saturday, 10 March 2012 10:25 CST

user54520
my first ticket #11415 β€” "Can't access backend after backup"
answer of support was:
You are using PHP 5.4. This version of PHP is in EXPERIMENTAL stage and not officially supported by us. As a result I have to decline offering any further assistance on this matter, sorry.

so i reinstall the whole side with an older backup - an the !akeeba-3.3.10-pro!
with this is still work fine ..

so my question is ?
what is change in the new 3.4 that the php 5.4 cant support ?

i not have a problem for use only this older 3.3.10 pro but why is working with 5.4 since more then 5 month now and then not more?

please write in the changelog the php version of support that i know when i can upgrade again...

nicholas
Akeeba Staff
Manager
As long as you are in an environment which I do not support (PHP 5.4 in this case) I can not offer support. It's as simple as that. I have not tested my software against this server environment and I can't know if the PHP version you are using is causing any issues with the backup engine. Do you really want me to start taking wild guesses as to which of the hundred or so changes made between 3.3.10 and 3.4.2 could have caused a compatibility issue with a PHP version I can not test with?

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

nicholas
Akeeba Staff
Manager
OK, this PHP 5.4 issue certainly got my attention. Today I had some spare time so instead of reading a book I decided to setup a new virtual server with PHP 5.4. And so, I found out what causes the problem. A quick bug fix in Akeeba Backup 3.4.0 was using the deprecated call time pass by reference feature of PHP which was deprecated in PHP 5.3 and removed in PHP 5.4. I had a to-do item to make a proper fix for code purity reasons. I guess that time came earlier, as PHP 5.4 throws a fatal error when it sees call time pass-by-reference.

Anyway. I wrote a proper fix for the old bug which is now compatible with PHP 5.4. You find a dev release here: https://www.akeebabackup.com/download/developer-releases/akeebapro.html

Please remember that, at this stage, PHP 5.4 support in Akeeba Backup is experimental. I only have one virtual server to test with (as opposed to a dozen virtual and live servers for PHP 5.3 and 5.2 testing), therefore your mileage may vary. At the very least, a very basic full site backup can run. I have not tested everything on PHP 5.4 yet. If something breaks, please report it and I'll try providing a solution.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!