Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5
PHP version: 5.2.17
MySQL version: (unknown)
Host: webhostinghub
Akeeba Backup version: 3.4.2

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

The "Akeeba Backup Professional – Live Update" page shows that an update is required. I have already manually updated to Akeeba 3.4.2 but the update screen never shows as green. I have cleared the cache on Joomla as well as on my Browswer.



I'm sure this is a simple fix. Let me know your suggestions.

Thanks,
Erik

Update:
I uninstalled Akeeba Backup components and plug-ins and reinstalled. Seems to be fixed. I had to retype my component parameters.

If there is a short cut, feel free to let me know. But it seemed to solve the problem on my end.

Thanks,
Erik

Surprise! the issue is back (it was gone for a day). I'm currently using Akeeba 3.4.2 and I have clicked on the "Refresh Update Information".

Here's what I see:
Installed version 3.4.2
Latest version
Latest release date
Direct download URL

the empty fields are...empty.

Do I just wait 24 hours or is there anything that I should do?

Thanks,
Erik

I have waited for almost 48 hours and my akeeba backup still indicates that there is an update to 3.4.2 and does not update when I clear the cache, or press refresh.

Removing Akeeba through the component uninstall method, and reinstalling - I still have the same issue. Is there a way to really uninstall the program so that I can get a fresh install?

Thanks,
Erik

Prior to your last response, I uninstalled the Akeeba component and then set the Live Update parameters to:
Update only to developer releases: No
Minimum release stability for update notifications: Alpha

That seems to work (I have attached my screen shot)

When I had problems, I had it set to
Update only to developer releases: Yes
Minimum release stability for update notifications: Stable
-Although these are the settings I wanted, it seems to created problems.

Erik