Support

Akeeba Backup for Joomla!

#11449 Automatic Update

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Wednesday, 07 March 2012 03:32 CST

Wednesday, 07 March 2012 02:29 CST

user9417
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: Joomla 1.7.3
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: 3.3.13 updating to 3.4.1

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: Using Live Update one one of several sites - works on other sites but this one site fails with the error message

• JFolder: :files: Path is not a folder. Path: /home/holytrin/public_html/dev/tmp/com_akeeba_update
• JInstaller: :Install: Cannot find Joomla XML setup file

Found similar reports and insured that I had correctly entered the update ID.

One possible problem is that the directory noted in the error message is wrong - it should be /home/holytrin/public_html/tmp/com_akeeba_update

The dev directory was used when the site was first created but is no longer used. Tried to find where to correct this in the config files but no luck.

Thanks for your help and thanks for a great product.

Pat

Wednesday, 07 March 2012 02:32 CST

nicholas
If you are using Joomla! 1.7 or 2.5 and Akeeba Backup Professional, please read our release announcement. As clearly stated in there in bold, italicised, underlined, capital letters you should not use Joomla!'s extension update to update Akeeba Backup. It will not work and will result in an error. Instead, please either use Live Update (the UPDATE FOUND icon in Akeeba Backup's control panel page) or download and install the new version like any other component, without uninstalling the existing version. Please note that Live Update may need up to 24 hours since a new release is published before it "sees" it and allows you to update to it. This is a limitation imposed by caching and the nature of the CDN which powers its update streams.

If updating Akeeba Backup fails and you no longer have access to your site's back-end you have to remove the following files or directories:
administrator/components/com_akeeba/akeeba
administrator/modules/mod_akadmin
plugins/system/srp.php (Joomla! 1.5, Professional release only)
plugins/system/plg_srp.php (Joomla! 2.5, Professional release only)
This should allow you to get back to your site's administrator area and re-install Akeeba Backup. If this still doesn't work and you get an error message during installation, please refer to our installation troubleshooting instructions.

If this still doesn't help, please take a look at your Joomla! and PHP versions. If you have Joomla! 1.6, or if your PHP version is less than 5.2.7, you will have to use the (unsupported) Akeeba Backup 3.2.7 release, available from our download area. Please note that this version is not supported and should only be used as a temporary measure until you upgrade Joomla! or your PHP version. We regret to inform you that these Joomla! and PHP versions are end-of-life for many months (or even years) and we can no longer support them.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 07 March 2012 03:03 CST

user9417
Sorry - sloppy terminology on my part - I am using the Akeeba Live Update (or trying to). I have been able to successfully install by using the download method.

Our PHP version is current 5.2.17

I think the problem lies in the incorrect directory /home/holytrin/public_html/dev/tmp/com_akeeba_update it should be /home/holytrin/public_html/tmp/com_akeeba_update NOT DEV

When I originally installed it on this site the dev directory was correct - thought I changed all the file references and cant find this one to change - not sure where to look.

Wednesday, 07 March 2012 03:05 CST

nicholas
OK, now it makes sense. You just need to reset your tmp directory. If you take a look at the troubleshooting page I linked you to above, they have step-by-step instructions on doing that. You can't believe how common this problem is :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 07 March 2012 03:30 CST

user9417
Thank you!! Solved and quickly as usual - love your product and your support! Pat

Wednesday, 07 March 2012 03:32 CST

nicholas
You're welcome! I'm glad it's solved.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!