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Akeeba Backup for Joomla!

#11442 Automated Update

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Tuesday, 13 March 2012 13:11 CDT

Tuesday, 06 March 2012 19:13 CST

user12485
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Chapter 2 &3
Joomla! version: 2.52
PHP version: 5.2.9
MySQL version: 5.1.56
Host: Hostgator
Akeeba Backup version: 3.40 trying to go to 3.41

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: When try to auto update AKeeba get the following error message: (I have created a folder com_akeeba_update to no avail...

JFolder: :files: Path is not a folder. Path: /home/xxx/public_html/xxx/tmp/com_akeeba_update
JInstaller: :Install: Cannot find Joomla XML setup file


Wednesday, 07 March 2012 01:50 CST

nicholas
If you are using Joomla! 1.7 or 2.5 and Akeeba Backup Professional, please read our release announcement. As clearly stated in there in bold, italicised, underlined, capital letters you should not use Joomla!'s extension update to update Akeeba Backup. It will not work and will result in an error. Instead, please either use Live Update (the UPDATE FOUND icon in Akeeba Backup's control panel page) or download and install the new version like any other component, without uninstalling the existing version. Please note that Live Update may need up to 24 hours since a new release is published before it "sees" it and allows you to update to it. This is a limitation imposed by caching and the nature of the CDN which powers its update streams.

If updating Akeeba Backup fails and you no longer have access to your site's back-end you have to remove the following files or directories:
administrator/components/com_akeeba/akeeba
administrator/modules/mod_akadmin
plugins/system/srp.php (Joomla! 1.5, Professional release only)
plugins/system/plg_srp.php (Joomla! 2.5, Professional release only)
This should allow you to get back to your site's administrator area and re-install Akeeba Backup. If this still doesn't work and you get an error message during installation, please refer to our installation troubleshooting instructions.

If this still doesn't help, please take a look at your Joomla! and PHP versions. If you have Joomla! 1.6, or if your PHP version is less than 5.2.7, you will have to use the (unsupported) Akeeba Backup 3.2.7 release, available from our download area. Please note that this version is not supported and should only be used as a temporary measure until you upgrade Joomla! or your PHP version. We regret to inform you that these Joomla! and PHP versions are end-of-life for many months (or even years) and we can no longer support them.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 10 March 2012 21:48 CST

user12485
I have tried everything in the files to which you referred to no avail.
Still receiving the same error messages. All directories are writeable.

I have also tried to enable ftp, still no luck.

I am able to update manually.

Sunday, 11 March 2012 04:21 CDT

nicholas
Can you please try following these instructions as well?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 13 March 2012 12:59 CDT

user12485
Thank you, this worked! I reinstalled 4.1 followed these directions and the update process ran perfectly. I had been entering the user id into the options box on the Configuration screen. I guess that was the problem.

Anyway thanks for your persistence in helping me solve this problem.

Tuesday, 13 March 2012 13:11 CDT

nicholas
You're welcome! What you did was not too uncommon, hence the existence of our instructions :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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