Akeeba Backup for Joomla!

Thursday, 01 March 2012 06:38 CST

user58348

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hi Nocholas,

after a few tests on offline sites, i tried Akeeba Backup on my online site. The same problem with

No Inpui File Specified

appearing if i click on "Administer Backups" in Akeeba Backup arises again.

Further, when I tried to download my first backup, i couldn´t find the "backup" folder under "com_akeeba" or any of the sub directories of it. The path in my configuration is correct though.

Could you help me out of this ?

Netzy

Thursday, 01 March 2012 06:42 CST

user58348

... nearly every second click in the backend (no matter which button or link) leads to this error.

Netzy

Thursday, 01 March 2012 07:08 CST

user58348

Example:

http://www.SOMEPAGE.com/administrator/index.php?option=com_akeeba&view=log

produces the error mentioned above.

Netzy

Thursday, 01 March 2012 07:09 CST

nicholas

Hi Netzy,

As I wrote in my other reply, this is a server issue, not directly related with Akeeba Backup. It is an error thrown by the Apache's CGI/FastCGI proxy when it can not find the PHP executable. IIRC, this happens when the server is over capacity, or misconfigured. Please contact your host. I can't help you with server configuration issues.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 01 March 2012 07:18 CST

user58348

Hi Nicholas,

thanks for your reply. I am going to contact host, telling him what you told me.

What about, the second mentioned problem, i. e. the missing "backup" folder in "com_akeeba". Is there a connection between this problems?

Netzy

Thursday, 01 March 2012 07:22 CST

nicholas

It's hard to know for sure, but I can make an educated guess. A timeout occurred while installing Akeeba Backup, which means that it is now only half-installed. The timeout may have manifested itself as a blank page, a 500 Internal Server Error or even a "No input file specified" (it can happen!). If the latter is true, then all "No input file specified" errors are most probably PHP errors arising from timeout errors, too low of a PHP memory limit or, ultimately, because Akeeba Backup wasn't installed correctly. But this is all pure speculation on my part. It's best to contact your host for a definitive answer.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 01 March 2012 07:42 CST

user58348

I have also checked the requirements for Akeeba backup and checked my settings for the server (see enclosed). Could you see any problem?

(I know, you are busy, but maybe the settings that I have under control lead to this No File Specified error)

Thursday, 01 March 2012 07:44 CST

user58348

Also the php-settings seem to be compatible with Akeeba Backup ...

Thursday, 01 March 2012 07:46 CST

user58348

Aaaaah, wrong screenshot! Could you delete it please (screenshot003.png)?

Thursday, 01 March 2012 10:21 CST

user58348

Hi Nicholas,

thank you for turning the ticket to private!

The second "problem" has already been solved. I have searched the components/com_akeeba folder for the backup, not the administrator/components/com_akeeba folder ... Shame on me!

During installation, no error has occured. And I have already contacted my hoster by email, however, it will last up to one day before I receive a response ...

Please allow me to enclose a further screenshot with all settings (not many) of my server I have under control. Do you think one of these settings may cause the misconfiguration. In most cases I don´t even know what they mean ...

Thank you for your support!

Netzy

Thursday, 01 March 2012 10:23 CST

user58348

Hmmmm, your ticket system does not allow me to upload the screenshot. Instead I receive the message:

You are not authorised to view this resource.

Netzy

Thursday, 01 March 2012 10:36 CST

nicholas

Hi Netzy,

Can you upload the screenshot to your server and paste me a link? Your image seems to be too big for the ticket system or it's a file type it doesn't like (yes, it's very picky, you can't believe all the crazy stuff people have tried to post here over the years, ranging from a 2Gb backup archive to the hacking script which was used against a user's site).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 01 March 2012 11:03 CST

user58348

Have you downloaded the file? I don´t want to leave it there too long ...

Netzy

Thursday, 01 March 2012 11:04 CST

nicholas

Just downloaded it. Perhaps you can change the PHP-Modus to something else. But I'd say it's best to actually wait for your host's reply.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 01 March 2012 11:09 CST

user58348

OK, thank you so far. I´ll come back to this matter as soon as I have received their statement ...

Greetings

Netzwart

Tuesday, 06 March 2012 09:09 CST

user58348

Just to give you a first feedback:

If the server is set to CGI instead of FastCGI+APC, it seems to work under PHP5.3.

However, I will come back to this matter as soon as my tests are completed, so that my posting will help others in the same situation ...

Netzy

Tuesday, 06 March 2012 10:28 CST

nicholas

That actually makes sense. I was reading about the problems caused with FastCGI + APC + use of relative paths. Even though, as far as I can see, I don't use relative paths anywhere, it's possible that some other plugin does, causing this problem.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 06 March 2012 11:44 CST

user58348

OK, here is the result of my tests for everybody who is facing the same same problem:

If you are running a STRATO Managed Server, you have the following options:

PHP-Settings:

- PHP-Version: 5.3

Further Settings:

- FastCGI + APC
- FastCGI + eAccelerator
- FastCGI
- CGI + eAccelerator
- CGI

As a result of my tests, the server does no longer show the "No input file specified" message in the backend of Joomla, if "CGI" or "CGI + eAccelerator" is chosen. FastCGI doesn´t work at all ...

Greetings

Netzy

PS: Even though I had to find it out for myself, your hints have been very helpful, Nicholas! Thanks for your great support!

Tuesday, 06 March 2012 11:45 CST

user58348

Oh, this is a private ticket due to the uploaded screenshot :-). Be that as it may, feel free to use this information, if another user faces a similar problem, Nicholas.

Greetings

Netzy

Tuesday, 06 March 2012 11:47 CST

nicholas

I removed all of the sensitive information and made this ticket public. Nice tips!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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