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Akeeba Backup for Joomla!

#11098 Backup is Failing

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by user52353 on Wednesday, 15 February 2012 02:46 CST

user52353
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes (many)
Joomla! version: 2.5
PHP version: 5.3.9
MySQL version: 5.1.56
Host: Linode
Akeeba Backup version: 3.3.13 Professional

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I had Akeeba backup working perfectly using the native cron and going to Amazon S3 early each morning. Then today I noticed that there hasn't been a backup since the morning of Feb 9. And when I click on Administer Backups there aren't even any failures, just not backup attempts at all since the 9ths. So I attempted a backup from the backend and it failed and gave me the Ajax error. I've had that happend before and know the routine, so I did the configuration wizard and saved the profile and tried again. Again it failed. I have been through the troubleshooting wizard and none of the other suggestions apply. I've looked through everything I can but I just don't know what the problem is. I am attaching the logs for both my failed attempt from the backend today Feb 14 and the successeful automated backup on Feb 9.

Thank you.

user52353
Also, since approximately the time of the last successful backup on the morning of the 9th, my cpu load has been running at 60 to 70%, when it usually runs at 10%. I'm trying to figure out why, but it's interesting that it starting around the same time that the cron backups stopped.

nicholas
Akeeba Staff
Manager
I believe that you're right, it's not a coincidence, but you have the cause and effect wrong. The backup doesn't run because the CPU usage is too high. Either that, or you're running out of disk space.

The CRON backup on the 9th has completed and finished properly, therefore it can't have entered an infinite loop, the only thing it would justify it causing a high CPU usage (the backup is a read-only operation to your site, it doesn't modify it). Why the CRON job doesn't execute anymore I have no idea.

At this point you should contact your host with two questions:
a. Why the CPU usage is so high? They will run top and see what's causing the excessive CPU usage.
b. Why the CRON job doesn't execute, despite being scheduled? They will verify your crontab, they'll check that the CRON daemon is running and then test the CRON's execution.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user52353
The cron daemon is running as my other crons are running.

I have plenty of disk space, I double checked that.

I have found the process that is causing the high cpu usage but I can't figure out what it is. I'm checking with a couple of my component tech supports to see if it is related them their components. I'll attach it for your as well. Maybe you take a look and see it it has anything to do with Akeeba or if you have any other idea what it is. It seems to run every few minutes but my other crons were all in place before this started so I don't think it's them. I'm looking at maybe some system plugins? Could it be a virus or a hacker?

Thanks

nicholas
Akeeba Staff
Manager
I can't be sure what it is, because all the useful stuff (table names, error messages) are truncated. All I can say is that it's something written in PHP, running under PHP CGI, polling the database tables and timing out. If it was the backup, there would be a log file. I have no idea what it is. Do you, by any chance, have enabled the "Akeeba Backup Lazy Scheduling" plugin? If you did, please try disabling it.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user52353
I don't have that plugin enabled.

I suspect I know what component it might be. I have a support ticket opened up with them so hopefully they will figure it out. And hopefully solving the CPU drain will solve Akeeba.

Thanks

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