Support

Akeeba Backup for Joomla!

#10985 Back up error with Pro

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Tuesday, 07 February 2012 12:41 CST

Monday, 06 February 2012 15:16 CST

biru32
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (1.5.23)
PHP version: (5.2)
MySQL version: (5.0)
Host: (godaddy.com)
Akeeba Backup version: (Pro 3.3)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I've setup cron manager on several other sites with no problems, but for some reason I'm getting errors with this particular site: greyhoundfriends.com

See attached error log. Thank you!

Tuesday, 07 February 2012 02:20 CST

nicholas
Try excluding the #__bannertrack table. Moreover, if this doesn't help, please try the troubleshooting instructions, especially those talking about the min/max execution time settings.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 07 February 2012 12:14 CST

biru32
Nicholas! You are a genius! Thank you for your support. Excluded table and dropped max execution time to 5. Back-up successful!

Thank you for the awesome backup tools.

Jason

Tuesday, 07 February 2012 12:41 CST

nicholas
You're welcome :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!