Support

Akeeba Backup for Joomla!

#10956 update not working

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Friday, 03 February 2012 09:03 CST

Friday, 03 February 2012 08:54 CST

mneese
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yew
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)?yesw
Joomla! version: 1.5.25
PHP version: 5.3.9
MySQL version: 5.1.56
Host: rochen
Akeeba Backup version: 3.3.12 pro

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
updates to software do not work...this is error
AJAX Loading Error

HTTP Status: 500 (Internal Server Error)

Internal status: error

XHR ReadyState: 4

Raw server response:

Friday, 03 February 2012 09:03 CST

nicholas
As noted in our release notes, you have to disable the "System - System Restore Points" plugin before updating. This feature was broken in 3.3.12 and is exactly what prompted me to release 3.3.13. After the update is complete, go to Extensions, Akeeba Backup, check the first two boxes and click on Save. Thank you!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!