Support

Akeeba Backup for Joomla!

#10783 Cannot post a private ticket

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by techgal on Thursday, 26 January 2012 15:38 CST

Tuesday, 24 January 2012 21:49 CST

techgal
I'm sure you are probably aware of this but there doesn't seem to be any posting or updating of Private tickets. I had a ticket in process and cannot update. Nor can I add a new one.

Carolyn Breninger
Radical Designs, LLC - Marketing Works

Wednesday, 25 January 2012 05:07 CST

nicholas
You should be able to add and reply to private tickets. I can see that your ACL permissions allow that and I had other people belonging to the same permissions groups create private tickets. Maybe the tickets you tried replying to were marked as closed? In this case, give me the ticket ID and I'll re-open it for you.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 26 January 2012 15:38 CST

techgal
This issue has been solved.

Carolyn Breninger
Radical Designs, LLC - Marketing Works

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!