Support

Akeeba Backup for WordPress

#40907 Warning!There is a new version available, but it requires a different version of PHP or WordPress than the one you have.

Posted in ‘Akeeba Backup for WordPress’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

WordPress version
6.5.5
PHP version
8.1
Akeeba Backup version
8.2.3

Latest post by [email protected] on Tuesday, 09 July 2024 18:45 CDT

[email protected]

I see a few posts on this, but nothing that seems to relate to my problem.

 

Can I also suggest that you use descriptive error msgs eg.

Your PHP version 8.1

Required PHP version 8.2 - FAIL

Your Wordpress Version 6.5.5

Required Wordpress Version 6.5.5 - PASS

 

The server only has 2x versions of PHP 8.1 and 8.2. Both are currently security supported, so I wouldn't have expected they were an issue?

tampe125
Akeeba Staff

Hello,

from time to time WordPress caches some info about the system that are not up to date.

Can you please get inside Akeeba Backup Control Panel and check for the updates in that page? Do you stil have the same error?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

[email protected]

If I go to Akeeba in the left hand WordPress pane, not the Plugins section, then it shows "Akeeba Backup for WordPress Professional 8.2.3 (2024-06-10)" and no msg about an update being available.

Is that the latest version?

tampe125
Akeeba Staff

By the way, can you please check for updates inside the Akeeba Backup plugin page and not using the WordPress one?

I'm asking that because from time to time WordPress tends to cache a lot of things, maybe there's an outdated info stored, while our plugin calculates everything from scratch every time.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

[email protected]

see attached pic

tampe125
Akeeba Staff

mhm... that's not related. under main operations section, can you please click on the update icon and refresh update info?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

[email protected]

Found it, didn't even know it was there, haven't used it in the 10 yrs we've been using Akeeba :)

It says it's at the latest version and now the update msg has gone from the Plugins area, so looks to be all OK.

FYI, I don't get this with any other WP plugins, so there must be a way around it.

 

As above, I'd suggest more descriptive error msgs, perhaps adding instructions on clicking in the Main Operations > Up to Date icon as being a likely solution.

 

You can close this ticket as Resolved.

 

Thanks.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!