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Akeeba Backup for WordPress

#39803 Fatal error after manual update of 8.1.0

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Environment Information

WordPress version
6.4.1
PHP version
8.1
Akeeba Backup version
8.1.0

Latest post by rocher on Monday, 13 November 2023 23:51 CST

rocher

Hi,

I updated a post and plugins on my website (where WordPress was automatically updated to 6.4.1 the other day). After I'd done an AkeebaBackup of the updates, your plugin warned me it was 120 days since it was last updated ,and I should check for new releases.

I recalled your recent email about manually updating to 8.1.0 (thanks for the notification!), so I followed the instructions, downloaded the Pro version update, and used FileZilla to FTP copy and overwrite files and folders on the website. 

I noticed two folders on the website that were not in the update: helpers and wpcli (screenshot attached). However, I didn't delete these because I couldn't see instructions to do this.

After the manual update, my website crashed with a fatal error (front and back end), and WordPress emailed an automated Technical Issue notification:

"Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, Akeeba Backup Professional for WordPress."

Fortunately, I had the backup from before attempting the manual update, and I was able to restore the website (thanks again!). 

My question is: should I have deleted helpers and wpcli before the manual update? 

Regards, Robert

 

nicholas
Akeeba Staff
Manager

You tried uploading the Core version, not the Professional version.

The disparity between what you had installed and what you uploaded is causing a problem.

Download the Professional version, upload its files, and you will see the error gone.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

rocher

Sorry, Nicholas. I downloaded both the Core and Pro versions yesterday - the Core was an errant click. I thought I had extracted the Pro files, but I must have had another errant click because checking the contents of akeebabackupwp in my downloads folder confirms I uploaded the Core version!

Apologies for the mixup, but thanks for responding. 🙏

Regards, Robert

 

 

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