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Akeeba Backup for WordPress

#39618 Akeeba Kickstart not running

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Akeeba Backup version
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Latest post by tampe125 on Friday, 13 October 2023 05:21 CDT

Thursday, 12 October 2023 06:05 CDT

Phivos

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.

 

Hello Team, 

 

Hope you are doing very well. So we are trying to restore one backup on this website: https://qfmarkets-staging.cloudaccess.host/ upload the files and kickstart file

But we are trying to run the process it's stuck. Nothing working no progress. 

Please check the screen shot: https://prnt.sc/iWTjvyVtMWyC

In this case what should we do? And what info do you need additionally? 

 

Thanks

Thursday, 12 October 2023 08:44 CDT

tampe125

Hello,

I just connected to your website and kickstart didn't detect any archive. Are you sure you uploaded them?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 12 October 2023 09:46 CDT

Phivos

Hello, 

Yes I am 100% sure, Our website Id is also visible and you see on our httpdocs file we uploaded the files. 

See screenshot here: https://prnt.sc/zJ8e0aeD7Uch

 

Thank you 

Friday, 13 October 2023 05:21 CDT

tampe125

mhm... can you please give me FTP access to that site so I can double check what's going on?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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