Support

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.

Hello,

Our website connected with Amazon S3 server. This website size is 2.4 GB so I can see one backup file is .jpa format which is 2GB

and another file is .txt format. But I think this is wrong format. If it wrong format then we lost one of out most important backup file,

In this case what should we do?

 Here is the screen shot: https://prnt.sc/tR_Vc2WoQtX6

Thank you

So I can upload this file on my server correct? Please confirm me.

Thank you

Hi Davide,

regarding your comment "please ignore it. Most likely you have set the option inside Windows to hide known extensions, so Windows see the JPA extension, hides it and "thinks" it's a text file."

it seems that something changed 1-2 months ago since we tried this in 3-4 different PCs using different browsers as well and in different countries.

if a backup exceeds the 2GB size then all the consequent backups although they are .jpa in AWS, when we download them they are .txt files

are you sure this is not affecting anything when we upload them and try to restore the site?

suddenly stopped working.

I don't think so is related to the file extension.

anyway we have it ticked, we downloaded again the backup still the same

see attached.