I am using https://www.akeeba.com/videos/1215-akeeba-backup-wordpress/1647-abtw01-installation-first-backup.html to test. Criteria for a working test result:
- Clicking on the video plays and pauses the video
- Video and audio output correctly and in sync
- Clicking on the transcript takes you to the correct place on the vide
- Pressing F with the video in focus takes you in/out of full screen mode
Test results per browser
- Firefox 107.0.1: works.
- Edge108.0.1462.54: works.
- Google Chrome 108.0.5359.124: works.
- Opera 94.0.4606.38: works.
- Brave 1.45.116 (that's an older version): works.
The video player itself is a trivial affair. It's Plyr.js with a single MP4 source video file stored on our CDN (in this case it's https://cdn.akeeba.com/video/backupwp/01_installation_and_first_backup.mp4
), plus a standard captions file in VTT format also stored on our CDN (in this case it's https://cdn.akeeba.com/video/backupwp/01_installation_and_first_backup.vtt
).
If you cannot access any videos despite the fact that it works on eery browser released the last couple of years please check the following:
- Do you have a fairly modern browser? We only target browser released the last 2 years. The video player (Plyr.js) won't work with ancient browsers.
- Does your browser support video AND has not disable this feature globally or just for our site?
- If you are on Linux, have you got the necessary libraries for video decoding installed on your system to support video playback?
- Do you have any browser extensions or antivirus/firewall/Internet security software on your computer which may be blocking JavaScript, video files, or the entire cdn.akeeba.com subdomain?
- Are you on a corporate network or have a network device (such as PiHole) on your network which may be blocking JavaScript, video files, or the entire cdn.akeeba.com subdomain?
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!