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Akeeba Backup for WordPress

#38214 Cannot see the tutorial videos

Posted in ‘Akeeba Backup for WordPress’
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Environment Information

WordPress version
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PHP version
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Akeeba Backup version
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Latest post by nicholas on Wednesday, 21 December 2022 03:20 CST

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Not possible to watch the tutorials. I have tried several browsers

nicholas
Akeeba Staff
Manager

I am using https://www.akeeba.com/videos/1215-akeeba-backup-wordpress/1647-abtw01-installation-first-backup.html to test. Criteria for a working test result:

  • Clicking on the video plays and pauses the video
  • Video and audio output correctly and in sync
  • Clicking on the transcript takes you to the correct place on the vide
  • Pressing F with the video in focus takes you in/out of full screen mode

Test results per browser

  • Firefox 107.0.1: works.
  • Edge108.0.1462.54: works.
  • Google Chrome 108.0.5359.124: works.
  • Opera 94.0.4606.38: works.
  • Brave 1.45.116 (that's an older version): works.

The video player itself is a trivial affair. It's Plyr.js with a single MP4 source video file stored on our CDN (in this case it's https://cdn.akeeba.com/video/backupwp/01_installation_and_first_backup.mp4), plus a standard captions file in VTT format also stored on our CDN (in this case it's https://cdn.akeeba.com/video/backupwp/01_installation_and_first_backup.vtt).

If you cannot access any videos despite the fact that it works on eery browser released the last couple of years please check the following:

  • Do you have a fairly modern browser? We only target browser released the last 2 years. The video player (Plyr.js) won't work with ancient browsers.
  • Does your browser support video AND has not disable this feature globally or just for our site?
  • If you are on Linux, have you got the necessary libraries for video decoding installed on your system to support video playback?
  • Do you have any browser extensions or antivirus/firewall/Internet security software on your computer which may be blocking JavaScript, video files, or the entire cdn.akeeba.com subdomain?
  • Are you on a corporate network or have a network device (such as PiHole) on your network which may be blocking JavaScript, video files, or the entire cdn.akeeba.com subdomain?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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