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Akeeba Backup for WordPress

#38180 Plugin activation error

Posted in ‘Akeeba Backup for WordPress’
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Environment Information

WordPress version
6.1.1
PHP version
8.1
Akeeba Backup version
7.5.5 Pro

Latest post by nicholas on Thursday, 15 December 2022 01:31 CST

Wednesday, 14 December 2022 12:39 CST

richarddenhamhill

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.

Cannot be included as the problem is with activation - error log included below.

Hi Nicholas,

I cant activate Akeeba Back up without getting the following message. As far as I know it is unique to this site as I have several other WP instances running on this server and have had no problems with any of them.

Any help or suggestions would be very welcome.

Best wishes

 

Richard

Error details from logs.

[Wed Dec 14 17:40:52.854517 2022] [proxy_fcgi:error] [pid 24632:tid 139935134775040] [client 82.4.84.42:48876] AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught RuntimeException: Could not save data to backup profile #1 in /var/www/vhosts/i-sitesmanagement.co.uk/httpdocs/wp-content/plugins/akeebabackupwp/app/Solo/engine/Platform/Base.php:610\nStack trace:\n#0 /var/www/vhosts/i-sitesmanagement.co.uk/httpdocs/wp-content/plugins/akeebabackupwp/app/Solo/engine/Platform.php(287): Akeeba\\Engine\\Platform\\Base->load_configuration()\n#1 /var/www/vhosts/i-sitesmanagement.co.uk/httpdocs/wp-content/plugins/akeebabackupwp/app/Solo/PostUpgradeScript.php(837): Akeeba\\Engine\\Platform->__call()\n#2 /var/www/vhosts/i-sitesmanagement.co.uk/httpdocs/wp-content/plugins/akeebabackupwp/app/Solo/PostUpgradeScript.php(586): Solo\\PostUpgradeScript->migrateProfiles()\n#3 /var/www/vhosts/i-sitesmanagement.co.uk/httpdocs/wp-content/plugins/akeebabackupwp/app/Solo/Model/Main.php(487): Solo\\PostUpgradeScript->execute()\n#4 /var/www/vhosts/i-sitesmanagement.co.uk/httpdocs/wp-content/plugins/akeebabackupwp/helpers/AkeebaBackupWP.php(252): Solo\\Model\\Main->postUp...', referer: https://i-sitesmanagement.co.uk/wp-admin/plugins.php?plugin=akeebabackupwp%2Fakeebabackupwp.php

Thursday, 15 December 2022 01:31 CST

nicholas

According to the stack trace, Akeeba Backup cannot find its database tables in the post-installation code. The database tables installation is handled by WordPress itself when you activate the plugin; that code runs before the post-installation code (I know it's obvious based on the name, I just think it's worth clarifying regardless).

The only condition I can think of which would cause that is that the database user you are currently using with WordPress does not have the CREATE TABLE privilege, i.e. it cannot create new database tables. This wouldn't be a problem for installing most WordPress plugins, as they are not using custom tables, but would definitely break the installation of our software and third party, more complex plugins with their own database tables such as WooCommerce, Yoast, etc.

Can you please ask your host to check the permissions of your database user?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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