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Akeeba Backup for WordPress

#37816 No email report after backup

Posted in ‘Akeeba Backup for WordPress’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

WordPress version
6.0.2
PHP version
8.1
Akeeba Backup version
7.7.1

Latest post by nicholas on Friday, 21 October 2022 03:34 CDT

Saturday, 01 October 2022 08:26 CDT

duanemitchell

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.

Hello,

I'm not looking for help with backup or restoration so no log file attached.

I use Akeeba Backup for both Joomla and Wordpress. I have a couple Wordpress sites where the backup works fine but there's no email notification sent. Some do send the notification. I can't figure out why?

Thank you.

Duane Mitchell

Sunday, 02 October 2022 03:02 CDT

nicholas

I actually do need the backup log file because it will tell me if the email is sent or not.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 02 October 2022 08:48 CDT

duanemitchell

This is an automated backup so I've included both logs. The CLI log and the Backend log. Attached in one .zip.

Thank you.

Duane Mitchell

Sunday, 02 October 2022 09:01 CDT

duanemitchell

Not sure if the .zip is getting attached? It's 618kb. Trying again.

Sunday, 02 October 2022 09:04 CDT

duanemitchell

Getting an error that .zip file is not accepted. See attached screen shot.

Sunday, 02 October 2022 23:16 CDT

nicholas

Do NOT attach the .php file of the log file. We do not accept ZIP files containing PHP file. Instead go to Manage backups, click on View log next to the backup record you want help with. In the new page click on the Download Log File button. This downloads a TXT file. ZIP that file and attach the ZIP to your next post.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 03 October 2022 19:14 CDT

duanemitchell

Following your instructions here is the log file.

Tuesday, 04 October 2022 00:37 CDT

nicholas

I still got no log file but I did get a log file from another client. I believe that this dev release       Version 9.3.3-dev202209291147-rev945be75    should address your issue. Please let me know if it works for you. I want to plan a new release for this week if all's well.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 04 October 2022 08:22 CDT

duanemitchell

The link you provided is for the Joomla version. I'm having a problem with 2 of my WordPress sites.

I just went through your instructions to download the log file and can confirm that I followed the steps. Attached is a .zip file. I did not get an error when uploading last time. If I do this time I'll screen shot the error as I did the first time and reply to this right away. If no reply then no error.

Thank you.

Duane Mitchell

Tuesday, 04 October 2022 09:03 CDT

nicholas

It is the same problem in both CMS (it's part of the common code). I will make a new release tomorrow morning my time (early a.m. your time). It's currently 5pm here; I don't make releases after 4pm in the off-chance something doesn't go as planned with a release.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 20 October 2022 17:07 CDT

duanemitchell

I've been traveling and not following this. I assume you're working on a build? This isn't critical so can wait for a new release. This problem only happens on a couple of my WordPress sites.

Thank you.

Duane Mitchell

Friday, 21 October 2022 03:34 CDT

nicholas

A new version is scheduled for next week.

Sorry for the delay, there was a small family emergency. Nothing serious, no person or living creature was harmed, just some minor property damage and a lot of time spent to rectify it.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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