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Akeeba Backup for WordPress

#37484 error while updating akeeba backup pro

Posted in ‘Akeeba Backup for WordPress’
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Environment Information

WordPress version
6.0.1
PHP version
7.4.28
Akeeba Backup version
7.6.2.1

Latest post by easytherm on Wednesday, 22 March 2023 03:03 CDT

Sunday, 17 July 2022 13:00 CDT

easytherm

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.

 

Hi there !

Akeeba backup pro for wordpress works as expected.

My problem is, when I try to update the plugin to the latest version, I get an error message: "Update failed: Download failed. Forbidden"

Of course, my download ID has been set properly in System configuration - update tab.

What should i do ?

 

best regards

Jacques

 

 

 

Monday, 18 July 2022 00:37 CDT

nicholas

There are two possible reasons for this error.

One is that you do not have the correct Download ID. Please do check your Download ID against the Download IDs listed in the Add-on Download IDs page (you will need to log into our site to access this link).

If the Download ID is correct and you are absolutely sure there's no whitespace, newlines or other characters before or after it then the only remaining possibility is that your host is caching our server's reply, ignoring the fact that we send HTTP headers telling them not to do that. Therefore one failed download at some point ends up becoming a forever failed download. The only solution to that is to manually update the plugin per the documentation.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 22 March 2023 03:02 CDT

System Task
system
The ticket information has been edited by Jacques Charpié (easytherm).

Wednesday, 22 March 2023 03:03 CDT

easytherm

tested again with a new download ID code. Works as expected. 

Thank you

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