Support

Akeeba Backup for WordPress

#37395 Is Pcloud supported?

Posted in ‘Akeeba Backup for WordPress’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

WordPress version
6.0.0
PHP version
7.4.30
Akeeba Backup version
7.6.9

Latest post by nicholas on Monday, 04 July 2022 01:45 CDT

Wednesday, 29 June 2022 13:56 CDT

aquasp

Hi,

 

Hope you are doing great!

I've been enjoying akeeba backup so far, but for some reason, I can't use it with Pcloud webdav: https://i.imgur.com/et6ouZH.png

 

INFO |20220629 18:45:53|Beginning post processing file <root>wp-content/plugins/akeebabackupwp/app/backups/site-speedyour.day-20220629-154410-03-MbNmoOtCFXMNJCpV.jpa
DEBUG |20220629 18:45:53|Checking if the following remote path exists: AkeebaBackups/
DEBUG |20220629 18:45:53|Remote relative WebDav URL: AkeebaBackups/
DEBUG |20220629 18:45:53|Absolute WebDav URL: https://webdav.pcloud.com/AkeebaBackups/
DEBUG |20220629 18:45:53|Remote path AkeebaBackups/ does not exists, I'm going to create it
DEBUG |20220629 18:45:53|Remote relative WebDav URL: AkeebaBackups/
DEBUG |20220629 18:45:53|Absolute WebDav URL: https://webdav.pcloud.com/AkeebaBackups/
DEBUG |20220629 18:45:53|Remote path AkeebaBackups/ created
DEBUG |20220629 18:45:53|Remote relative WebDav URL: /AkeebaBackups/site-speedyour.day-20220629-154410-03-MbNmoOtCFXMNJCpV.jpa
DEBUG |20220629 18:45:53|Absolute WebDav URL: https://webdav.pcloud.com/AkeebaBackups/site-speedyour.day-20220629-154410-03-MbNmoOtCFXMNJCpV.jpa
DEBUG |20220629 18:45:54|Akeeba\Engine\Postproc\Webdav::processPart - WebDAV upload failed, 0: [CURL] Error while making request: OpenSSL SSL_read: SSL_ERROR_SYSCALL, errno 104 (error code: 56)

 

I see this information on the logs and that is quite interesting because it was able to actually create the folder on my Pcloud: https://i.imgur.com/YNkgtq1.png

 

However, it couldn't not upload the backup file. At first, I tried that it was a issue with my host, so I did try using another host and even a VPS with all php 7.4 extensions (apt install php-fpm7.4-*) but I still couldn't make Akeeba upload to Pcloud.

Am I doing something wrong? Or Pcloud isn't supported at all?

The webdav server is this one: webdav.pcloud.com.

(PS: Let me know if you need the pass to Pcloud to test at your side).

Thanks!

Thursday, 30 June 2022 01:35 CDT

nicholas

We have removed our pCloud integration a while ago because there were problems on pCloud's side: the initial authentication process randomly failed for half of the accounts without any rhyme or reason, their OAuth2 server returned errors randomly, the connection was dropped while uploading randomly etc. It looks like pCloud doesn't care much about any implementation other than their desktop client.

It looks like they extend their lack of care for any implementation to WebDAV as well :( You got the same problem we were getting with their API: connection reset by peer. It means that their server closed the connection before completing the HTTP request.

So it looks like pCloud doesn't support anything at all beyond its own desktop client which is the exact opposite of what they advertise. I know, I had bought a pCloud subscription myself.

They also most definitely do scan your private, encrypted files which is the exact opposite of their other major selling point. Last year I was uploading the contents of backup DVD-ROMs I had from the time I was a university student 20 odd years ago to my private, encrypted pCloud directory. Imagine my surprise receiving an email telling me that my account is suspended because I uploaded content which violates their Terms of Service. As it happens, 20 years ago my chemistry professor had given me and my lab partner an assignment on the science and use of explosives. Among various things we covered was the use of improvised explosives. What better reference for that than The Anarchist's Cookbook? Well, pCloud detected the upload and banned me for it. I don't know. I would not expect my private, supposedly end-to-end encrypted content to be scanned. If I am the only one knowing the password how did they scan my files?

So, yeah, I decided to give up pCloud entirely. It doesn't really work and it's not anywhere near as private as it says. At least Dropbox and OneDrive work as advertised.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 03 July 2022 10:47 CDT

aquasp

Hey,

 

Sorry for the delay and thanks for the heads up!

I wasn't aware that Pcloud was that bad hehe. I wasn't trusting them with my files ( I was encrypting them locally before uploading), but since they had webdav, I thought they could be a great match for external akeeba backups.

 

Well, in this case, I did setup a FTP server on a VPS that wasn't being used and I think I will keep my backups there :) 

If something doesn't work at least I can fix (different from Pcloud hehe).

 

Thanks again man!

 

Monday, 04 July 2022 01:45 CDT

nicholas

You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!