Support

Akeeba Backup for WordPress

#37036 Exception 500 :: Invalid security token in /home/u603774580/domains/marybetharmitage.com/public_html/wp-content/plugins/akeebabackupwp/app/Awf/Mvc/Controller.php L 823

Posted in ‘Akeeba Backup for WordPress’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

WordPress version
5.9.2
PHP version
8.0
Akeeba Backup version
7.6.3

Latest post by tampe125 on Tuesday, 03 May 2022 02:46 CDT

Thursday, 28 April 2022 04:08 CDT

ozwest

This is the error message:


#0 /home/u603774580/domains/marybetharmitage.com/public_html/wp-content/plugins/akeebabackupwp/app/Solo/Controller/Backup.php(34): Awf\Mvc\Controller->csrfProtection()
#1 /home/u603774580/domains/marybetharmitage.com/public_html/wp-content/plugins/akeebabackupwp/app/Awf/Mvc/Controller.php(400): Solo\Controller\Backup->main()
#2 /home/u603774580/domains/marybetharmitage.com/public_html/wp-content/plugins/akeebabackupwp/app/Solo/Controller/ControllerDefault.php(70): Awf\Mvc\Controller->execute()
#3 /home/u603774580/domains/marybetharmitage.com/public_html/wp-content/plugins/akeebabackupwp/app/Awf/Dispatcher/Dispatcher.php(113): Solo\Controller\ControllerDefault->execute()
#4 /home/u603774580/domains/marybetharmitage.com/public_html/wp-content/plugins/akeebabackupwp/app/Awf/Application/Application.php(246): Awf\Dispatcher\Dispatcher->dispatch()
#5 /home/u603774580/domains/marybetharmitage.com/public_html/wp-content/plugins/akeebabackupwp/helpers/boot_webapp.php(45): Awf\Application\Application->dispatch()
#6 /home/u603774580/domains/marybetharmitage.com/public_html/wp-content/plugins/akeebabackupwp/helpers/boot_webapp.php(104): akeebaBackupWPMainApplicationLoop()
#7 /home/u603774580/domains/marybetharmitage.com/public_html/wp-content/plugins/akeebabackupwp/helpers/AkeebaBackupWP.php(391): include_once('/home/u60377458...')
#8 /home/u603774580/domains/marybetharmitage.com/public_html/wp-includes/class-wp-hook.php(307): AkeebaBackupWP::boot()
#9 /home/u603774580/domains/marybetharmitage.com/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
#10 /home/u603774580/domains/marybetharmitage.com/public_html/wp-includes/plugin.php(474): WP_Hook->do_action()
#11 /home/u603774580/domains/marybetharmitage.com/public_html/wp-admin/admin.php(259): do_action()
#12 {main}

Thursday, 28 April 2022 08:18 CDT

tampe125

Hello,

when do you have this issue? When you start the backup or doing something specific? Does it happen all the time?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 28 April 2022 08:29 CDT

ozwest

Whenever I am starting a backup, right after clicking the button to run the backup

Thursday, 28 April 2022 09:00 CDT

tampe125

Ok, I think there are a couple of possible things causing this issue, but I'd wish to connect to double check.

I have made this ticket private so that only you and me can see the information posted here.

Please provide me with the following information:

  1. The URL to your site's administrator login page
  2. Administrator username and password (Network Administrator for WordPress Multisite installations)
  3. FTP connection information


Please allow up to one business day (GMT+2 timezone) for me to log in to your site and debug this issue. When I'm done I will post back. Once the issue is fixed, you can revoke my access e.g. by changing the Super Administrator and FTP passwords.

IMPORTANT INFORMATION
In order for me to help you fast and accurately, please provide the information by copying the form below, paste it into your reply and fill in the information:

----- Access Information Form -- START -----
WordPress Administrator access

  • URL to site's administrator page (e.g. http://www.example.com/wp-admin?foobar):
  • Administrator username:
  • Administrator password:


FTP connection information

  • FTP methods supported (e.g. FTP, FTPS, SFTP):
  • FTP Hostname:
  • FTP Username:
  • FTP Password:
  • FTP Port (if other than 21 for FTP and 22 for SFTP, ask your host):


----- Access Information Form -- END -----

Please make sure that you have tested the Administrator connection using a different browser or machine than the one you are using daily. Double check that logging in is possible and that the user has Administrator privileges or, if it's a WordPress multisite installation, Network Administrator privileges. Make sure that your site does not block whole countries or IP ranges which would make it impossible for me to log in / connect by FTP. Finally, please do make sure that the FTP connection works and that logging in to it I have access to your site's files.

Kindly note that your site connection information and your site content is handled in strict confidence. Not only we are a reputable development company, we are also bound by law (EU GDPR) to do so. After you file your reply, the connection information to your site will be stored in an encrypted, hidden storage area on our site and will be automatically deleted when this ticket is closed. Finally keep in mind that the people providing support to you are the same developers who wrote the software you're using on your site.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 28 April 2022 20:09 CDT

ozwest

Hello 

Here are the access details as requested:

WordPress Administrator access

  • URL to site's administrator page: https://marybetharmitage.com/wp-admin
  • Administrator username: petrawebstein
  • Administrator password: 953DZda3A&


FTP connection information

  • FTP methods supported : FTP
  • FTP Hostname: marybetharmitage.com
  • FTP Username: u603774580.access
  • FTP Password: A123@adler
  • FTP Port (if other than 21 for FTP and 22 for SFTP, ask your host): 21

Thank you and kind regards,

 

Petra

Friday, 29 April 2022 03:11 CDT

tampe125

Thank you for access details. I just connected to your site and I was able to perform several tasks. I suspect the issue you have is tied to your user session, can you please try to logout and login again inside your WordPress site?

Just to be sure, how are you logging in the admin area? Do you have a "standard" account or are you using WordPress.com user for the login?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 02 May 2022 21:41 CDT

ozwest

Hello Davide

thank you for your quick response, I was away and not able to check up immediately.

I have now logged into the account (yes, standard account) and yes, I was also able to perform a backup task without further issue.

Thank you for your time and dedication and lets hope this is not repeating itself.

Kind regards,

Petra

Tuesday, 03 May 2022 02:46 CDT

tampe125

You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!