Support

Hi, my site is having trouble completing a backup. I don't know what percentage it gets to because it doesn't show us anymore, but it is always during the "Backing up files" phase. It is an Ajax Loading Error 403, XHR ReadyState 4.

The last time that a backup was successful was a couple of weeks ago when I was last working on the site.

The site is running Litespeed cache, it was implemented recently but I'm not sure whether it was done before the last backup was made, or after.

I copy the backup files, in 100meg chunks to AmazonS3 on completion. The backup should be around 420meg, but it is not being completed so not being stored in the backup directory locally (or on S3).

There is adequate disk space.

I re-ran the configuration wizard but it didn't make any difference, Ajax 403 is still received. I've tried about 4 times now.

PHP maximum execution time on the host is 90seconds, PHP memory limit is 256.

I also can't apply the update of Akeeba Backup to version 3.0.1 because of Ajax 403 error.

See attached screenshots and log file.
Regards
Nicola

Hi, I can't seem to upload the log file at all. I can't attach it, it's only 4meg and has no special characters (filename is Akeeba-Backup-Debug-Log-coronasolar.txt) . I can't include it inline, as your ticket window just freezes on submit (see attached screenshot). I can't email it to [email protected]. What other options do I have?

Nicola

This is the error received when I try to upload the error log (see attached).

Thanks Davide, that worked, and I was able to run the Akeeba update as well, without issue.
You can close this ticket.
Regards
Nicola