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Akeeba Backup for WordPress

#29054 Could not connect to the remote FTP server.

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Environment Information

WordPress version
n/a
PHP version
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Akeeba Backup version
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Latest post by on Wednesday, 28 February 2018 17:17 CST

Friday, 26 January 2018 14:35 CST

TeddyBean
At Site Transfer i get the message
Could not connect to the remote FTP server.

With this message i can not do anything. Please can you write the response code from the ftp-server, so that i can find out what is happened?

I'm shure that the connection settings are correct.

thank you

Monday, 29 January 2018 02:48 CST

tampe125
Hello,

we are printing the error we receive back from PHP and the remote server.
If you are 100% sure that connection details are correct, this means that there is a connection issue between your current server and the new server.
First of all, please try both FTP and FTP with cURL methods, with Passive mode and Passive mode workaround checked (when available).
If that's not possible, it means that the connection is truly blocked.
In such cases, it's far faster to do that in the manual way: download the files and the upload them all manually using FTP.

If your backup is very large and you have an Amazon S3 account, you can configure Akeeba Backup to upload your backup to S3, then use Kickstart Pro to download them back in the new server.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 28 February 2018 17:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2018-02-28 17:17 CST

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