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Akeeba Backup for WordPress

#29023 Akeeba Causes 500 Error on Admin

Posted in ‘Akeeba Backup for WordPress’
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Environment Information

WordPress version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Wednesday, 21 February 2018 17:17 CST

Sunday, 21 January 2018 07:18 CST

enktesisllc
On Saturday, Jan 20, one of my sites started throwing a 500 error on the wordpress admin.

I contacted Rochen and asked them to look at the live logs.

They reported:

****************************************************************
The error being displayed is listed as : [20-Jan-2018 23:19:50 UTC] PHP Fatal error: Class 'Akeeba\Engine\Base\BaseObject' not found in /home/experience1/public_html/wp-content/plugins/akeebabackupwp/helpers/Platform/Wordpress/Finalization/TestExtract.php on line 26
****************************************************************

I manually disabled the extension by renaming the folder then re-installed Akeeba Pro for WP and we are back to normal.

My question is: What would have caused this?

Enktesis LLC Marco Ciavolino [email protected]

Monday, 22 January 2018 02:22 CST

tampe125
Hello,

sometimes during the installation phase some files are not entirely copied.
Usually installing it again fixes the problem. If this was just a one-time issue, there's nothing to worry about.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 21 February 2018 17:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2018-02-21 17:17 CST

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