Akeeba Backup for WordPress

Wednesday, 06 December 2017 23:06 CST

gtcnetworking

Hi
I have struck a problem with backing up a Wordpress site, that I have never struck before
the backup fails just after data base backup with

SplFileInfo::isDir(): open_basedir restriction in effect. File(/var/www/vhosts/4dart.com.au/httpdocs/trafficplesk.php) is not within the allowed path(s): (/var/www/vhosts/4dart.com.au/:/tmp/)

It is not a problem with other Wordpres sites on teh same server. I have tried going back to PHP 5.6 but maske no difference. I have tried un-installing Akeeba and re-installing.

Funny thing is I cannot find any trace of the trafficplesk.php that it is trying to backup ?
Even if I SSH to CLI I cannot find it .

Log attached

Any ideas ?

Edited by gtcnetworking on 2017-12-06 23:06 CST

Thursday, 07 December 2017 00:43 CST

nicholas

First try to exclude this file. If this doesn't work, contact your host: I'm afraid that they have created a symlink to an off-site file inside your public web directory. Since trying to query the symlink your host created without your consent causes PHP to terminate due to a patch your host installed without your consent there's nothing anyone can do about it except your host (remove the symlink or allow it to be read).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 14 December 2017 15:55 CST

gtcnetworking

Hi
Just to let you know it was a Symlink.
I migrated this site from a really old server. (the symlink was dated 2007) using SSH
and it transferred the symlink with it (even though it went no-where)

Thanks Again

Friday, 15 December 2017 01:32 CST

nicholas

That makes some sense. However, even if a symlink is unreadable or outside the open_basedir paths the backup won't normally terminate. PHP is supposed to return false in all our queries about the status of the symlink which merely causes Akeeba Backup to print a warning about the file being unreadable. The backup termination upon querying the status of the symlink would indicate that your host has installed some PHP patch which makes PHP die with a fatal error upon querying the status of off-site files and folders. Keep that in mind if you start getting inexplicable white pages / 500 Internal Server Error all of a sudden.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 14 January 2018 17:17 CST

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