Akeeba Backup for WordPress

#28611 500 Application Error

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Environment Information

WordPress version

n/a

PHP version

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Akeeba Backup version

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Latest post by on Sunday, 12 November 2017 17:17 CST

Friday, 13 October 2017 07:17 CDT

aksmith

Hello:
After a fresh manual install, the plugin throws a 500 Application Error:

Can not save /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/akeebabackupwp/helpers/private/config.php

Looking at the directory, the file does not exist.
Should I run an install script?

Thank you!
Alan

Friday, 13 October 2017 07:24 CDT

tampe125

Hello,

this means there's a permission error: your webserver can't save the file on the filesystem.
Please get in touch with your sysadmin or hosting and ask him to take a look at your server permissions.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 13 October 2017 08:12 CDT

aksmith

I am in the server directory - I can reset permissions, np, but I do not see the file in that path - see attached screenshot.

Friday, 13 October 2017 08:19 CDT

tampe125

You can't see it because Akeeba Backup can't save it, hence the error.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 13 October 2017 08:27 CDT

aksmith

Files and folders are all set to 755 - should I set file permissions differently? I'm used to the Joomla environment with files = 644.

Friday, 13 October 2017 09:43 CDT

tampe125

Please check the ownership, too.
Try to temporary set the permissions to that folder to 777, does it work?
If so it means that you have an ownership issue.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 12 November 2017 17:17 CST

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2017-11-12 17:17 CST

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