Support

Hi,
I am trying to use Watchful.li to allow remote backups of my site, but having issues with this site in particular. I have configured this once before, but maybe it is because of different Akeeba versions when I configured it.

Anyway, I have followed the directions here https://watchful.li/faqs/tools/configuring-remote-backups-for-wordpress

This is my Akeeba - System Configuration - Public API, secret word:###AES128###kFI4qoitce3YfwMozzS+Y4GOolWSURAiKtTGYBEid50KuyIDJy6jOdamA1CPK1e/SlBTVCMsi1FPQHayBTtiXcLl9NlBIkY+IQrbzQ86amIuL61ykssWX/Ak1g/W1KsaqhvNc14BcXDFG4xYdM7fuSGkhdpKUElWJOlZwdHjHm883XZ/EOloYSYAAAA=

In Watchful, the site connects and backups becomes available as an option for the site on their console. However, when I try to do a backup from Watchful.li I get an error "cannot step", see attached image.

In the Watchful instructions it says to avoid using special characters in the secret word. But if I try to change the secret word to not have special characters, then Akeeba resets it to the default special word when it saves the settings.

Do you have any idea what is happening here? A normal backup of the website runs ok when executed from Wordpress.

Thanks, Nicola

Thanks Nicholas, an excellent reply, as always.

I don't get any tooltips/messages on hover of any fields/labels on the Public API tab.

Anyway, I followed your instructions, getting the secret word from Scheduled Automatic Backups field, and it works like a charm.

You can close this ticket, thanks.
Regards, Nicola

Awesome, thanks. I will use that next time I setup Akeeba Backup on a Wordpress site.
You can close this ticket.
Regards, Nicola