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Akeeba Backup for WordPress

#25910 Akeeba Backup for WordPress: Timeout while backing up

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Environment Information

WordPress version
n/a
PHP version
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Akeeba Backup version
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Latest post by dlb on Sunday, 21 August 2016 22:12 CDT

Wednesday, 17 August 2016 10:44 CDT

trlbldr
I downloaded, installed, and ran the latest version of Akeeba Backup for WordPress (v1.9.3) on the WordPress site of a colleague. The ALICE Troubleshooter returns this error:

Timeout while backing up
There is already an issue with the backup engine saving its state. Please fix it before continuing.


I followed the suggestions: 

Please try setting min execution time to 1, max execution time to 10 seconds (or if the PHP timeout is less than 10 seconds, use 75% of the PHP timeout), runtime bias 75%


to no avail.

Suggestions?

Thanks!

Don White

Wednesday, 17 August 2016 10:49 CDT

trlbldr
I understand that the PHP version is outdated. The site owner will move his site to a new Web host (HostGator) uses an up-to-date version of of PHP. If I upload the backup created on the server that uses PHP 5.5, will it load properly on the new HostGator account?

Don White

Wednesday, 17 August 2016 11:14 CDT

dlb
Don,

I really need the backup log to be able to diagnose the problem. That gives the context for the timeout.

Yes, your backup will restore to a different host, different PHP version, etc. There are normal issues in changing environments, Akeeba Backup takes care of most of them automatically, some have to be addressed manually.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Wednesday, 17 August 2016 11:36 CDT

trlbldr
My mistake; Sorry!

Cheers.

Don White

Thursday, 18 August 2016 09:04 CDT

dlb
Don,

The log looks like the backup was successful. You shouldn't run ALICE on a successful backup log, it gets really confused looking for a problem it can't find.

What made you run ALICE? Did you get any other error message?


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Saturday, 20 August 2016 09:44 CDT

trlbldr
No. I routinely run it to check the backup. That's all. Thanks for your comments!

Cheers

Don White

Sunday, 21 August 2016 22:12 CDT

dlb
You're welcome!


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

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