Support

Akeeba Backup for WordPress

#25893 Malware

Posted in ‘Akeeba Backup for WordPress’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

WordPress version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by tampe125 on Tuesday, 16 August 2016 07:58 CDT

Tuesday, 16 August 2016 05:33 CDT

brittsan
Please note: I am not sure about the of the Wordpress version as I can't log in to check it!!!

My host have suspended the website, and sent me this:
/public_html/xxxxxxxx/wp-content/plugins/akeebabackupwp/app/Awf/Mailer/Mailer.php (possible malicious file; matched pattern /[Mm][aA4][iIl1][1lL][eE3][rR]\.php)

Can I safely remove the file?

Tuesday, 16 August 2016 07:53 CDT

tampe125
Hello Britt,

you should not remove the file.
Your host just found a false positive, this is a legit file. Moreover, their way to check is wrong: their rule reports as infected any file named mailer.php. Well, that's a very common name for a file, I'm not surprised you got a false positive.

Please ask your host to re-enable your account. By the way, what's the name of your hosting?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 16 August 2016 07:56 CDT

brittsan
The hosting company is startlogic.com

Thanks for your information!
Edited by brittsan on 2016-08-16 07:58 CDT

Tuesday, 16 August 2016 07:58 CDT

tampe125
You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!